WellSpan Health

Senior Director Care Management

WellSpan Health • $120K — $150K *
York, PA 17403In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Master's degree required
  • Minimum 5 years of relevant care management experience
  • Minimum 5 years of progressive leadership experience
  • Licensed Registered Nurse, Multi State License, or Licensed Social Worker upon hire required
  • Proven expertise in developing and managing care programs

Responsibilities

  • Design and develop case management programs, products, policies, and procedures
  • Identify patient needs and create case management solutions across the system
  • Coordinate care management activities with hospitals, agencies, and payers
  • Perform case audits and chart reviews to ensure compliance and quality
  • Develop and manage department budgets while ensuring fiscal responsibility
  • Provide leadership and direction to the Regional Care Management Directors
  • Compile data and prepare reports and analyses for department operations

Benefits

  • Opportunities for professional development through seminars and workshops
  • Commitment to patient, visitor, and staff safety
  • Participate in programs aimed at reducing medical errors and improving safety
  • Environment that fosters teamwork and innovation
  • Access to continuing education and professional affiliations
Full Job Description
Job Description

General Summary

Manages the Hospital Care Management Departments and their associated services for all WellSpan entities. Works closely with caregivers and staff in WellSpan's Finance Department to ensure the coordination and efficiency of care while meeting the contractual requirements of payor contracts. Assists with the redesign of care to ensure success with new models of payment that place WellSpan at risk for the cost and quality of healthcare services.

Responsibilities

Duties and Responsibilities
  • Designs and develops case management programs, products, policies and procedures.
  • Identifies patient needs and develops case management programs to meet those needs across the system.
  • Coordinates the system's care management and utilization management activities with those of other hospitals, community agencies, payers, and other parties related to our patients and their families.
  • Performs case audits and/or chart reviews.
  • Develops programs in collaboration with WellSpan entities and service lines that help ensure the successful management of payor contracts that place WellSpan at risk for the financial and clinical outcomes of patient populations. Develops and manages department budgets and ensures departments operate within budget.
  • Provides leadership of the Regional Care Management Directors and Utilization Management Director.
  • Recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.
  • Coordinates and integrates services within the department/service line/entity, with other departments/service lines/entities, and with the system's primary functions. Participates in the selection of outside services (if needed).
  • Compiles data for and prepares regularly scheduled or special reports, analyses and statements.
  • Develops, establishes and implements goals, objectives, and policies and procedures for department/service line/entity operation, and which guide and support the provision of the department/service line/entity's services.
  • Recommends sufficient space and other resources required by the department/service line/entity.
  • Oversees the provision of, and provides therapeutic intervention with patient and family including individual, marital, parental, family and group therapies.

Common Expectations:
  • Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment.
  • Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.


Qualifications

Qualifications

Minimum Education:
  • Masters Degree Required

Work Experience:
  • At least 5 years relevant care management experience required.
  • At least 5 years of progressive leadership experience required.

Licenses:
  • Licensed Registered Nurse Upon Hire Required or
  • Registered Nurse Multi State License Upon Hire Required or
  • Licensed Social Worker Upon Hire Required

About WellSpan Health

WellSpan Health is a non-profit healthcare system that provides services to patients in central Pennsylvania and northern Maryland. The system includes eight hospitals, over 19,000 employees, and more than 200 patient care locations. WellSpan Health offers a range of services, including primary care, specialty care, and hospital-based care. The system is committed to providing high-quality, affordable healthcare to the communities it serves. WellSpan Health was founded in 1998 through the merger of several local healthcare organizations.
Learn more about WellSpan Health
Size
20,000 employees
Industry
Healthcare
* Ladders Estimates

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