Jones Lang LaSalle Incorporated

Senior Director, Account Operations

Jones Lang LaSalle Incorporated • $125K — $150K *
Real Estate & Construction
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business administration; MBA preferred
  • Over 10 years in commercial real estate, 5+ in a senior operational role
  • Proven success managing large, complex client accounts
  • Strong understanding of distributed portfolio management
  • Excellent leadership and team management skills
  • High proficiency in financial management and budgeting
  • Outstanding analytical, communication, and negotiation skills

Responsibilities

  • Develop and implement operational strategies for account growth
  • Oversee daily operations of key client account to ensure service excellence
  • Collaborate with teams to streamline processes and enhance efficiency
  • Monitor performance indicators and align improvement strategies with leadership
  • Conduct risk assessments and craft mitigation strategies
  • Lead resource planning to meet client demands and timelines
  • Facilitate communication between internal teams and client stakeholders

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive medical, dental, and vision care
  • Paid parental leave at 100% of salary
  • Paid time off and company holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves: As the Senior Director, Account Operations in the Public Institutions sector, you will be responsible for overseeing the operational aspects of a large key client account, ensuring seamless delivery of services, and driving strategic growth. You will work closely with senior leadership to align operational strategies with business objectives, optimize resource allocation, and enhance client satisfaction while maintaining compliance with industry regulations.

This role will be onsite 5 days/week at our client's site in Salt Lake City, UT.

What your day-to-day will look like:
  • Partner with the Account Director to develop and implement operational strategies to support account growth and profitability
  • Assist to oversee day-to-day operations of a key client account, ensuring service excellence
  • Collaborate with cross-functional teams to streamline processes and improve efficiency
  • Monitor key performance indicators (KPIs) and align with the Leadership Team to provide strategic improvement process
  • Conduct risk assessments and develop mitigation strategies for account operations
  • Lead resource planning and allocation to meet client demands and project timelines
  • Facilitate communication between internal teams and client stakeholders
  • Identify and implement process improvements and cost-saving initiatives
  • Ensure compliance with regulatory requirements and industry standards
  • Manage and mentor operational teams, fostering a culture of continuous improvement
  • Participate in client meetings and presentations to address operational concerns and opportunities


Desired or preferred experience and technical skills:
  • Experience in managing large-scale client accounts or projects
  • Knowledge of facility management industry trends, challenges, and regulatory landscape
  • Familiarity with project management methodologies (e.g., Agile, Lean, Six Sigma)
  • Understanding of industry technology and its process implementation
  • Experience with enterprise resource planning (ERP) systems and data analytics tools
  • Proficiency in financial modeling and budgeting for complex accounts
  • Knowledge of supply chain management
  • Familiarity with quality management systems and risk management frameworks
  • Experience with client relationship management tools and techniques


Required Skills and Experience:
  • Bachelor's degree in business administration or related field; MBA or advanced degree preferred
  • Minimum of 10 years of experience in the commercial real estate industry, with at least 5 years in a senior operational role
  • Proven track record of successfully managing large, complex client accounts or programs
  • Strong understanding of distributed portfolio management, its business processes and operational challenges
  • Excellent leadership and team management skills
  • Superior analytical and problem-solving abilities
  • Outstanding communication, executive presence and presentation skills
  • Ability to influence and negotiate at senior levels, both internally and with clients
  • Demonstrated experience in driving operational excellence and process improvements
  • Proficiency in data analysis and performance metrics
  • Strong financial acumen and experience in budget management
  • Strong understanding of real estate and facility management technology applications
  • Adaptability to work in a fast-paced, dynamic environment
  • Willingness to travel as required for client meetings and site visits


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site -Salt Lake City, UT

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ

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