The Digital Success team is pivotal to Atlassian, tasked with ensuring the adoption and retention of our 300k global customer base. Our next opportunity lies in enhancing engagements through omni-channel alignment with personalized customer journeys at scale — regardless of segment. The foundational elements are in place; this role focuses on experimenting with co-ordinated plays, identifying efective strategies, and scaling them quickly. Success is measured not only by the programs you launch today, but by the autonomous experiences you enable tomorrow.

• Align message consistency and timing across email, in-app, community, learning, AI agents and human channels so each customer touchpoint reinforces the same core actions to maximize adoption

• Partner with Product and Data Science/Analytics to identify product telemetry signals to underpin and measure programmatic outreach that can be executed by humans, automation or AI agents

• Partner with Product, Marketing and Customer Success to identify proven use-case content to optimize for distribution across omni-channel plays

• Unlock wall-to-wall expansion by championing product agnostic, team-persona targeting

• Leverage tech and automation to build pathways for customers between digital/agentic and frontline teams

• Nurture cross-functional relationships, establishing regular feedback rhythms to maximize impact

• Proactively optimize ways of working, sharing craft expertise, demonstrating mentorship across the team

• Frame work in terms of revenue and customer impact

• Experience in Digital/Adoption Marketing and/or Digital Customer Success

• Proven track record of influencing cross-functional partners to improve customer outcomes and experiences

• Strong prioritization skills, with the ability to manage multiple concurrent projects from inception to completion