About the teamThe Agent Deployment team is a specialized technical team responsible for end-to-end execution of Serval's AI agent deployments. The org has two tracks:
Deployed Engineers operate as technical leads on our most strategic engagements, owning the full build from architecture through production;
Deployment Strategists own the customer lifecycle from implementation to adoption and expansion. Both roles are technical, customer-facing, and central to how Serval turns product capability into real business outcomes
Role OverviewAs a Senior Deployment Strategist on Serval's Agent Deployment team, you'll own the end-to-end customer journey, from initial implementation through adoption and expansion. You are the primary relationship owner for your customers, responsible for their outcomes and for coordinating escalations with engineering and leadership when needed. Deployment Strategists work deeply within Serval's existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes on your own.
This is a founding role on a team we're building from scratch. This role is for someone who thrives on execution velocity, moving quickly across multiple engagements. The right person for this role thrives in ambiguity and brings a strong blend of technical depth and customer obsession.
What You'll Do- Own customer onboarding end-to-end, designing and delivering implementations that align Serval to customer workflows and goals.
- Conduct training sessions and create documentation that helps customers become self-sufficient with Serval's technology.
- Design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.
- Serve as the primary technical resource post-sale, troubleshooting issues and advocating for customer needs internally.
- Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.
- Modify production code to fix bugs and build features to extend the product's capabilities to meet customer needs.
- Identify and support expansion opportunities by demonstrating additional value and partnering with Sales on renewals and growth.
What You'll Need- Degree in Computer Science or a related technical field.
- 5+ years of experience in an engineering role, ideally with close customer interaction (e.g., Product Engineer).
- Experience investigating production issues by analyzing code paths, database state, API requests and responses, leveraging infra and browser dev tools.
- Understanding of APIs and RESTful concepts; IAM knowledge; SQL for data analysis; ability to read and troubleshoot production code in customer-facing environments.
- Deep appreciation for delivering high-quality user experiences.
- Exceptional ability to translate complex technical concepts to both technical and non-technical stakeholders, including executive audiences.
- Strong sense of ownership, with a demonstrated ability to operate independently and drive outcomes in ambiguous environments.
- Deep commitment to customer success and delivering high-quality user experiences.
Nice to Have- Experience in an early-stage startup environment.
- Experience writing production code.
- Familiarity with IT, security, or service management domain.
- Experience building internal tools, automation, or deployment frameworks that scale across customers.
What We Offer- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
