ServiceNow

Senior Database Engineer

ServiceNow$100K — $130K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of database management and performance tuning experience.
  • Strong problem-solving and analytical skills with a keen interest in learning new technologies.
  • Experience with multiple relational databases, particularly PostgreSQL, focusing on MVCC, transaction management, and query tuning.
  • Familiarity with scripting languages such as Python, Javascript, and Ansible.
  • Eagerness to learn in-depth about the ServiceNow Platform.

Responsibilities

  • Become a subject matter expert in troubleshooting production databases and analyzing performance issues.
  • Own complex incident root cause analysis across multi-tenant PostgreSQL/MariaDB fleets.
  • Develop observability and automation to prevent critical issues from recurring.
  • Influence infrastructure decisions relevant to the multi-tenant cloud platform.
  • Mentor and collaborate with engineers in operations, support, and development roles.
  • Utilize performance and stress testing tools to create realistic customer simulations.
  • Lead individual projects, ensuring effective scheduling and reporting.

Benefits

  • Flexible work personas, allowing for remote or in-office options based on employee needs.
  • Opportunities for mentorship and collaboration across functions.
  • Access to advanced performance and automation tools for professional development.
Full Job Description
Job Description

What you get to do in this role:
  • Become an SME in production database troubleshooting, ServiceNow instance performance issues, and Linux performance analysis on-prem and on Hyperscaler
  • Own complex incident RCA across multi-tenant PostgreSQL/MariaDB fleets at scale
  • Develop observability and automation to prevent recurrence of critical issues
  • Influence infrastructure decisions that shape our multi-tenant cloud platform
  • Mentor and collaborate with engineers across operations, support, and development
  • Strong experience with performance and stress testing tools and approaches for driving realistic customer simulations
  • 5+ years of database management and performance tuning
  • 5+ years of experience supporting or testing large-scale web-based distributed applications on containers such as Apache/Tomcat, JBoss, WebLogic, and Web Sphere in a Unix environment
  • 3+ years of experience developing on a SaaS, PaaS, or Cloud Infrastructure product/solution
  • Proven experience with concurrency, multithreading, and distributed system architectures
  • Unix skills: including development, navigation, file manipulation, permissions, searching/finding files and text contents, and administrative actions
  • Strong problem-solving and analytical skills with an aptitude for learning new technologies
  • developing and deploying mission critical software
  • Bachelor's degree in Computer Science or Information Systems or equivalent technical discipline, or similar work experience.
  • Eagerness to learn everything about the ServiceNow Platform


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 4+ years of experience on multiple relational databases (especially on Postgres database)
    The database experience should include but not limited to MVCC, transaction management, vacuum mechanics, database and query performance tuning, buffer management, WAL architecture, backup/restore etc.
  • Desired skills:
  • Scripting: basic shell scripting, Python, Javascript, Ansible
  • Formal experience on a DevOps(Kubernetes and CICD pipeline) or Performance or support team supporting a Web-Based application is desired
  • Demonstrated experience leading individual projects, including scheduling and reporting
  • Formal experience on a DevOps or Performance or support team is desired


JV20

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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