ServiceNow

Senior Data Scientist

ServiceNow • $161K — $274K *
Mountain View, CA 94040In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • M.S. or Ph.D. in Data Science, Computer Science, Statistics, or related quantitative field with 5+ years of analytics or ML solutions experience.
  • Expertise in LLM evaluation methodology, including dataset curation and benchmarking.
  • Experience architecting scalable data pipelines using tools like PySpark and Airflow on cloud platforms like AWS.
  • Proficient in Python and SQL with a focus on translating analysis into business outcomes and KPIs.
  • Ability to lead technical workstreams and ensure cross-functional alignment.
  • Experience in mentoring data scientists and engineers.
  • Knowledge of conversational analytics, NLP, or AI-assisted data exploration.

Responsibilities

  • Partner with executives and teams to define and maintain crucial product metrics across the company.
  • Utilize statistical and machine learning techniques to identify key drivers of core metrics and forecast their impact on business outcomes.
  • Analyze engineering system performance while controlling for external variables to refine insights.
  • Design and develop best practices for scalable analytical systems that automate analyses and allow self-service insights.
  • Drive the creation of data workflows and AI integrations to enhance data access and reduce time-to-insight for stakeholders.
  • Mentor junior data scientists while establishing data modeling and evaluation best practices.
  • Build evaluation pipelines for AI and LLM systems, ensuring smooth deployment and operation.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away plan.
  • Family leave programs.
Full Job Description
Job Description

What you get to do in this role:
  • Partner with executive, product and engineering teams to define and govern Moveworks' critical product metrics, ensuring consistency, accuracy, and alignment across the company.
  • Apply rigorous statistical and machine learning techniques to unearth the critical levers that drive our core metrics. Your insights will be the bedrock of our product initiatives, and you will be accountable for forecasting and measuring the impact of these initiatives on business outcomes.
  • Analyze and measure core engineering system performance, isolating signal from noise by controlling for confounding variables (e.g., usage patterns, resource supply, and skill activation).
  • Lead the design, development, and ownership of best practices, tools, and processes for building scalable and robust analytical systems. These systems will automate established analyses and empower cross-functional partners with self-serve insights.
  • Drive the development of DS workflow and AI-native integrations (e.g., Superset MCP, Claude integrations) that extend self-serve data access and reduce time-to-insight for stakeholders.
  • Provide technical mentorship to junior data scientists and contribute to hiring and team-building, establishing best practices for data modeling, pipeline design, and evaluation methodology.


Qualifications

To be successful in this role you have:
  • M.S. or Ph.D. in Data Science, Computer Science, Statistics, or a related quantitative field, plus 5+ years of progressive experience building and deploying production analytics or ML solutions for enterprise software products.
  • Demonstrated expertise in LLM evaluation methodology, including dataset curation, benchmarking, and regression detection for AI/LLM systems.
  • Proven experience architecting scalable data pipelines using distributed systems (e.g., PySpark/Spark SQL), orchestration frameworks (e.g., Airflow), and cloud platforms (e.g., AWS EMR, S3, Snowflake or equivalent).
  • Proficiency in Python and SQL; track record of translating complex analytical work into measurable business outcomes and operational KPIs.
  • Demonstrated ability to lead technical workstreams and drive cross-functional alignment.
  • Experience providing technical leadership and mentoring to data scientists or engineers.
  • Experience building evaluation pipelines or harnesses for agentic or LLM-powered systems.
  • Experience with conversational analytics, NLP, or AI-assisted data exploration tooling.
  • Prior work on self-serve analytics platforms or customer-facing data products at enterprise scale.
  • Experience using modern AI productivity tooling (e.g., Claude, Cursor, Codex) within an enterprise SDLC.

For positions in this location, we offer a base pay of $161,300 - $274,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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