Microsoft

Senior Data Center Operations Manager

Microsoft • $127K — $229K *
San Antonio, TX 78228In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • High School Qualification or equivalent AND 6+ years experience in mission-critical service management, or equivalent experience.
  • 1+ year of people management experience.
  • Bachelor's or Technical College Degree in a related field AND 12+ years experience in critical environment infrastructures, or equivalently extensive experience in critical environments.
  • 3+ years of people management experience preferred.
  • Applicable certifications such as ITIL, PMP, and CCNA are advantageous.

Responsibilities

  • Empower and coach team members to ensure success through accountability.
  • Define team objectives and foster adaptability and learning.
  • Drive service delivery compliance and build strong client relationships.
  • Collaborate cross-functionally to enhance service efficiency and operational effectiveness.
  • Manage budget alignment and resource allocation to meet operational goals.
  • Participate in incident management processes and facilitate root cause analysis.
  • Cultivate a culture of safety and quality while promoting team collaboration.

Benefits

  • Flexible working hours and remote work opportunities.
  • Opportunities for professional development and certifications.
  • A supportive and inclusive work culture.
  • Access to health and wellness programs.
  • Rewards for team achievements and collaborative successes.
Full Job Description
Responsibilities

As a Senior Data Center Operations Manager, your success will be measured by:

People Management:
  • Deliver success through empowerment and accountability by modeling, coaching, and caring.
  • Live our culture, embody our values, and practice our leadership principles.
  • Define team objectives and outcomes, enable success across boundaries, and help the team adapt and learn.
  • Attract and retain great people, know everyone's capabilities and aspirations, and invest in the growth of others.

Data Center Operations:
  • Document and drive alignment on dependencies, supplier contracts, success metrics, resource readiness, operational, supportability, and manageability criteria.
  • Review Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Objectives & Key Results (OKRs) and provide input to improve or increase efficiency across IT and Critical Environment (CE) services.
  • Partner cross-functionally to support global and regional initiatives (e.g., environmental health and safety, risk assessments, certifications).
  • Manages/supports alignment to budget of the Data Center and makes tradeoff decisions to adhere to sound fiscal practices.
  • Support budget planning and forecasting demand costs, driving awareness among business leaders on implications of service management issues and negotiating to win resources of costs, risks, and team leads as required.
  • Plan and work with business partners when executing their requirements to maintain adherence to datacenter availability, safety, and security.
  • Follows and adheres to run book provided by Environment, Health, & Safety division. Reports immediately any safety or security issues or concerns.

Service Delivery:
  • Accountable for end-to-end service compliance, quality, and client satisfaction for the agreed-upon service levels.
  • Manage relationships with clients to ensure that all expectations are clarified and understood and deliver solutions that exceed client expectations while maintaining a strong customer focus.
  • Applies deep subject matter expertise and escalates to meet SLA/OLAs with minimal disruption to the client/customer and business and reviews metrics with team to ensure understanding of targets and current performance levels.
  • Share common and repeating cases with regional and global teams, while providing best practices to address and mitigate recurrence of issues and implement more efficient solutions for resolution.
  • Manage resources appropriately to accommodate pilot programs and task force participation and make recommendations for additional funding where necessary.
  • Understand future business demand within the datacenter to ensure staffing levels are appropriate.
  • Ensure teams complete the required training and partner with Learning & Development organization to evolve training portfolio.
  • Participate in every Sev 1 and Sev 2 Incident Bridge meeting and approve root cause analysis and postmortem reporting.
  • Empowers teams to work collaboratively and creates visibility to help other teams succeed with regional/global management teams.

Data Center Work Environment
  • Remove barriers that inhibit agility to enable team to shift priorities quickly without losing productivity.
  • Maintain a broad perspective and work to incorporate diverse viewpoints while identifying and evaluating opportunities to create strategies that cross organizational boundaries and drive broad business goals.
  • Establish a culture of safety, quality, and customer obsession while ensuring the team's standards are consistent with overall service objectives.
  • Create the type of conditions for successful collaboration, geared toward identifying and resolving organization-wide issues by bringing together creative and relevant solutions from diverse perspectives.
  • Understand workforce capability and delegate work accordingly across team to effectively deliver results, finding ways to accomplish more by enabling others.
  • Find opportunities for collaboration across groups within division, ensure that cross-team commitments are set, and achieve scale by enabling the work of others.
  • Delegate to others to promote growth and development of future leaders.
  • Act as a trusted resource and advisor to a wide network of colleagues with diverse viewpoints.
  • Recognize team successes and reward teamwork and contributions to team success while driving a culture that's focused on meeting strategic goals

Ownership:
  • Have pride and a sense of personal accountability for end-to-end service quality, completeness, and resulting customer experience.
  • Identify unaddressed issues across service and resolve, escalate, or find the appropriate owner to ensure the highest level of quality.
  • Drive and own the service management perspective to ensure that business leaders understand the business implications of risks, dependencies, and budgets to enable good business decisions and ensure the long-term value of the service.
  • Model and foster accountability and morale for the team.

Other:
  • Embody our Microsoft One culture and values.


Qualifications

Qualifications
  • High School Qualification or equivalent AND 6+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure)
    • OR equivalent experience
  • 1+ year(s) people management experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
  • Citizenship & Citizenship Verification:This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate's citizenship will be verified with a valid passport

Preferred Qualifications:
  • Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 12+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 14+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
    • OR equivalent experience.
  • 3+ years people management experience.
  • Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCMP.
  • BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience.
  • Demonstrated ability to collaborate, present, and negotiate across various levels and functions, including executive company leaders, engineers, suppliers, partners, and external customers.
  • Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.).
  • Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.).
  • Firm comprehension of financial management, budgeting, and forecasting.
  • Awareness of IT Service Operations fundamentals and principles (ITIL, MOF, OLA/SLA, etc.).
  • Project or program management experience and certification(s) (e.g. PMI, etc.).
  • Experience with process improvement principles such as Six Sigma or Kaizen.


Data Center Operations Management M5 - The typical base pay range for this role across the U.S. is USD $127,600 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $168,900 - $253,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

Microsoft Careers

Join Microsoft today and be part of a company that values innovation, leadership, and diversity in its workforce. As a global leader in technology and digital transformation, Microsoft offers unparalleled job opportunities that propel your career to new heights.

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At Microsoft, we believe that innovation comes from diversity of thought and inclusion. We are committed to a workplace where everyone feels valued and inspired. Our leadership is dedicated to fostering an environment where diverse perspectives lead to breakthrough innovations and a competitive edge.

Grow with Us

Career growth at Microsoft is about more than climbing the corporate ladder; it's about continuous learning, expanding your skills, and improving your capabilities. With access to various leadership and training programs, you can evolve as a professional and make a significant impact within the company and on the global stage.

Hiring Process

Our hiring process is designed to identify true potential. Starting with a review of your resume, followed by interviews that assess your problem-solving abilities and cultural fit, we ensure that all candidates have a fair chance to demonstrate their strengths and potential to contribute to our team.

Networking and Professional Development

Microsoft is a place where you can build a professional network that spans the globe. Our employees benefit from connections with top-tier professionals and industry leaders, which opens doors to innovative projects and collaborative opportunities that are second to none.

Join Our Team

If you're ready to take on exciting challenges and make a difference in the world of technology, explore the job opportunities at Microsoft. Search for open positions that match your skills and interests, and prepare to embark on a rewarding career path filled with innovation and opportunities for personal and professional growth.

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At Microsoft, your future is limitless. Join us in our mission to empower every person and every organization on the planet to achieve more. Your journey with Microsoft starts here.
Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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