TD Bank

Senior Data Analyst

TD Bank • $81K — $115K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Undergraduate degree or college diploma preferred.
  • 7+ years of relevant experience required.
  • Expert knowledge of operating environment and business processes.
  • Advanced technical or business knowledge for supported areas.
  • Proven ability to lead small reporting or operational teams.

Responsibilities

  • Provide technical expertise and operational support for key functions.
  • Lead work streams and initiatives according to project management methodologies.
  • Communicate project status and escalate issues to senior management.
  • Develop and implement new products and services for operational efficiency.
  • Analyze and interpret findings to recommend solutions for operational issues.

Benefits

  • Positive work environment fostering teamwork and innovation.
  • Opportunities for professional development and mentorship.
  • Support for personal performance management activities.
  • Dynamic team culture promoting diversity and equity.
Full Job Description
Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Personal & Commercial Banking

Pay Details:
$81,600 - $115,200 CAD

Job Description:

Customer:
  • Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
  • Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
  • Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
  • Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
  • Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
  • Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
  • Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end process
  • Work closely with other internal bank partners to ensure all clients' needs are met


Shareholder:
  • Prioritize and manage own workload to meet SLA requirements for service and productivity
  • Adhere to enterprise frameworks or methodologies that relate to activities for our business area
  • Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
  • Protect the interests of the organization - identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
  • Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
  • Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
  • Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
  • Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
  • Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
  • Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite


Employee/Team:
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
  • Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
  • Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
  • Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for the function and the bank, both internally and/or externally

Breadth & Depth
  • Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function
  • Considered a subject matter expert within own unit
  • Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact.
  • Researches and investigates a range of operational/ reporting / process issues
  • Recommends and implements solutions within own area of responsibility
  • May need to coordinate / integrate work with other areas as needed
  • Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
  • Requires specialized and/or advanced technical / business / function knowledge for areas supported
  • High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
  • May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
  • Represents the group as the lead or subject matter expert on projects /initiatives and/or at meetings across the organization
  • Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
  • Ability to support multiple functions within the broader businesses
  • Generally reports to a Group Manager or above


Experience and/or Education
  • Undergraduate degree/ college diploma preferred and/or
  • 7+ year relevant experience


Language Requirement (Quebec only):
Sans Objet

About TD Bank

TD Securities offers a range of advisory and capital market services to its clients. The company's range of services includes research, investment banking, capital markets, and global transaction banking. Research consists of commodity and equity research. Investment banking consists of mergers, acquisitions, industry expertise, and credit origination. Global transaction banking consists of trade finance, cash management, and correspondent banking. TD Securities was founded in 1855 and is based in Ontario.

TD Bank Careers

Join the vibrant team at TD Bank, one of North America's leading financial services organizations, where innovation, leadership, and growth go hand in hand. At TD Bank, we are committed to fostering a culture of diversity and inclusion, making it an ideal place for ambitious professionals to thrive. Work You’ll Do At TD Bank, your professional journey is bolstered by a robust support system. From your first interview to every career milestone, you will find opportunities for growth and leadership. Our team is dedicated to helping you develop the skills necessary for success in the ever-evolving financial sector. TD Bank offers a variety of job opportunities across multiple fields, from customer service to investment banking. Each position at TD Bank is a chance to contribute to our culture of innovation and exceptional client service. Internship Programs Kickstart your career with a TD Bank internship. Our programs provide invaluable industry exposure and hands-on experience, making them a perfect starting point for students and recent graduates eager to make their mark in the banking industry. Interns at TD Bank enjoy the unique opportunity to work alongside seasoned professionals, gaining insights that are crucial for future employment. Benefits and Growth TD Bank is deeply committed to the well-being and continuous growth of our team members. We offer competitive benefits packages that cover health, finance, and family care. Our employees enjoy comprehensive health insurance, retirement plans, and generous paid time off, among other perks. Moreover, TD Bank encourages professional development through various training programs, including leadership development and diversity training. These initiatives ensure that our team remains at the forefront of industry standards and best practices. Join Our Team Explore the numerous career paths available at TD Bank and discover how your skills and interests align with our mission. We are actively hiring and continually looking for talented individuals who are passionate about banking and customer service. Networking and Professional Development At TD Bank, we believe in the power of networking and collaboration. Our employees have access to a wide range of networking events, workshops, and seminars that promote career development and professional growth. These platforms not only enhance your professional skills but also expand your industry connections. Stay Connected Keep up to date with the latest at TD Bank Careers by subscribing to our job alert emails. Tailor your subscription to match your career preferences and get the latest news, insider tips, and job opportunities delivered straight to your inbox. Explore job opportunities at TD Bank and be part of a team that values hard work, creativity, and a diverse workplace culture. Your next great career move is just a click away. SEARCH TD BANK JOBS Join us at TD Bank and let your ambition lead you to a rewarding career filled with opportunities to learn, grow, and innovate.
Learn more about TD Bank
Size
90,000 employees
Market Cap
$117.9 billion
Industry
Finance & Insurance
Net Income
-$6.9 million
5 Year Trend
+6.6%
* Ladders Estimates

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