Work Location:
Toronto, Ontario, Canada
Hours:
37.5
Line of Business:
Personal & Commercial Banking
Pay Details:
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
Customer:
- Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the function
- Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
- Lead work streams by acting as a project lead / subject matter expert for small-scale projects/initiatives in accordance with project management methodologies
- Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
- Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
- Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
- Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
- Accountable for cross-functional/ interdepartmental initiatives to deliver value internally or to partner/customer groups
- Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
- Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to- end process
- Work closely with other internal bank partners to ensure all clients' needs are met
Shareholder:
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Adhere to enterprise frameworks or methodologies that relate to activities for our business area
- Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high risk issues
- Conduct internal and external research projects; support the development/ delivery of presentations/communications to management or broader audience
- Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
- Monitor service, productivity and assess efficiency levels within own function and implement continuous process/performance improvements where opportunities exist
- Apply subject matter expertise in the discipline, provide guidance, assistance and direction to others
- Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Employee/Team:
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/ points of interest
- Provide thought leadership and/ or industry knowledge by actively building operations knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
- Participate in personal performance management and development activities, including cross training within own team and other teams in the operations function
- Keep others informed and up-to-date about the status/progress of projects and / or all relevant or useful information related to day- to-day activities
- Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
- Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for the function and the bank, both internally and/or externally
Breadth & Depth
- Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across the function
- Considered a subject matter expert within own unit
- Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact.
- Researches and investigates a range of operational/ reporting / process issues
- Recommends and implements solutions within own area of responsibility
- May need to coordinate / integrate work with other areas as needed
- Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
- Requires specialized and/or advanced technical / business / function knowledge for areas supported
- High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
- May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
- Represents the group as the lead or subject matter expert on projects /initiatives and/or at meetings across the organization
- Provides training / guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
- Ability to support multiple functions within the broader businesses
- Generally reports to a Group Manager or above
Experience and/or Education
- Undergraduate degree/ college diploma preferred and/or
- 7+ year relevant experience
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet
