NVIDIA Corporation

Senior Customer Success Operations Manager - Technology

NVIDIA Corporation$168K — $258K *
US-Anywhere
+ 2 other locationsRemote
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • BS degree or equivalent experience
  • 8+ years in Customer Success, Customer Success Operations, or related roles
  • Strong grasp of complex business processes and enterprise platforms
  • Hands-on design experience with scalable Customer Success workflows
  • Experience with Generative AI and enterprise SaaS platforms
  • Proficiency in CRM systems, APIs, and workflow automation
  • Excellent communication and problem-solving abilities

Responsibilities

  • Develop a comprehensive understanding of customer adoption processes and workflows
  • Collaborate with strategy leads to convert insights into digital solutions
  • Identify opportunities to leverage enterprise data for digital journeys
  • Design and implement workflows in collaboration with several teams
  • Create digital assets that enhance customer success experiences
  • Utilize AI and automation to improve onboarding and engagement
  • Drive requirements and improvements through partner collaboration

Benefits

  • Eligibility for equity compensation
  • Access to comprehensive health benefits
  • Opportunity for continuous skill development
  • Commitment to diversity and inclusion in the workplace
Full Job Description
We are seeking an innovative Senior Customer Success Operations Manager - Technology to help scale NVIDIA's Customer Success operating model through digital solutions that improve customer and partner platform adoption and value realization.

In this hands-on role, you will serve as the technical lead for Digital Customer Success, translating strategy into scalable operational solutions that accelerate platform adoption. Working closely with Customer Success Strategy and Business Insights leads, you will assess processes, workflows, systems, and data models across NVIDIA to design, build, and operationalize digital customer journeys. You will develop workflows, prototypes, automations, and other digital assets where appropriate, while partnering with Engineering, Product, IT, Sales Operations, Tech Operations, and external partners to deliver production-grade capabilities that enhance customer and partner adoption and engagement.

What you'll be doing:

  • Develop a deep understanding of Customer and Partner adoption-related processes, systems, workflows, and data structures throughout NVIDIA to find opportunities for scaling post-sales journeys.
  • Partner with Customer Success Strategy and Insights leads to convert post sales adoption strategies and insights into scalable digital solutions, workflows and technical requirements.
  • Determine how enterprise systems, data, and adoption signals can be leveraged to enable and automate digital customer journeys.
  • Partner with Sales Operations, IT, Product, and other teams to design and deploy Customer Success workflows and digital capabilities across enterprise systems.
  • Build and deliver digital Customer Success experiences and assets, including videos, prototypes, lightweight automations, and self-service resources.
  • Evaluate and help operationalize digital solutions using AI agents, automation, and other emerging capabilities, to improve onboarding, adoption, engagement, and value realization.
  • Partner with Engineering, Tech Operations, and external partners to drive solutions requiring production development, including requirements, technical validation, UAT, deployment readiness, and continuous improvement.


What we need to see:

  • BS degree or equivalent experience
  • 8+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
  • Strong understanding of sophisticated business processes, enterprise platforms, operational procedures, and data architectures, with the ability to translate them into scalable digital solutions.
  • Hands-on experience designing and implementing scalable Customer Success or post-sales workflows, automations, and technology-enabled experiences.
  • Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
  • Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
  • Excellent communication, partner coordination, analytical, and problem-solving skills!


Ways to stand out from the crowd:

  • Background with NVIDIA AI technologies and platforms.
  • Experience with ServiceNow or similar Customer Success workflow platforms.
  • MS in Computer Science or equivalent experience in a related professional background.


Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 168,000 USD - 258,750 USD.

You will also be eligible for equity and benefits.

Applications for this job will be accepted at least until August 4, 2026.

This posting is for an existing vacancy.

NVIDIA uses AI tools in its recruiting processes.

About NVIDIA Corporation

Nvidia, a global leader in graphics, gaming, and AI technology, offers Nvidia careers and internship opportunities for those passionate about driving innovation in the tech industry. you'll find a company committed to growth, teamwork, and leadership in computer science and machine learning domains.

About Nvidia

A Pioneer in Technology and Innovation

Nvidia has cemented its reputation as a powerhouse in developing advanced graphics processing units (GPUs) and has significantly contributed to the gaming industry's evolution. Moreover, its foray into AI and machine learning has opened new frontiers in technology, making Nvidia a beacon of innovation and a desirable workplace for ambitious tech professionals.

Job Opportunities

Diverse Positions in a Dynamic Field

Nvidia is continuously on the lookout for talented individuals across various domains, including hardware and software engineering, product design, marketing, and sales. Employment opportunities at Nvidia are vast, catering to a wide range of expertise and career aspirations.

Employment in Hardware and Graphics

For those fascinated by the intricacies of hardware and graphics technology, Nvidia offers positions that sit at the forefront of gaming and computing advancements.

Growth in Machine Learning and AI

Nvidia's leadership in AI and machine learning has created numerous vacancies for specialists eager to contribute to groundbreaking projects.

Recruitment in Computer Science

With the constant demand for innovation, Nvidia's recruitment efforts focus on computer science experts capable of pushing the boundaries of what's possible.

Internship Program

Opening Doors to Future Innovators

Nvidia's internship program is designed to nurture the next generation of technology leaders, offering hands-on experience in a culture that celebrates creativity and teamwork.

Benefits and Culture

Interns at Nvidia enjoy a plethora of benefits, from competitive stipends to mentorship opportunities, all within an environment that values growth and learning.

Opportunities for Students

Whether you're an undergraduate, a master's student, or a Ph.D. candidate, Nvidia's internships provide a real-world glimpse into the tech industry, offering valuable experience in various technology fields.

Pathways to Full-Time Employment

Many interns have transitioned into full-time positions, marking the start of successful careers at Nvidia. The internship program is more than a stepping stone into the company; it’s an investment in the professional development of interns. The goal is to ensure that interns are well-equipped for future challenges.

Nvidia Careers: More Than Just a Job

Nvidia offers more than just a job to its employees; it provides a front-row seat on the journey into the future of technology. Nvidia stands as a pillar of innovation with its vast opportunities in hardware, graphics, gaming, machine learning, and computer science. Nvidia careers serve as a launching pad for talented workers who aim to redefine the technological landscape. Whether through full-time positions or internships, joining Nvidia means contributing to a legacy of breakthroughs and becoming part of a global community dedicated to pushing the boundaries of what's possible.
Learn more about NVIDIA Corporation
Size
22,473 employees
Market Cap
$350.4 billion
Industry
Net Income
$4.3 billion
Founded
1993
5 Year Trend
+31.3%
Revenue
$16.6 billion
NASDAQ

Similar Jobs

More Jobs at NVIDIA Corporation

More Enterprise Technology Jobs

Find similar Senior Customer Success Operations Manager - Technology jobs: