This is a full-time, in-office position in Provo, UT.
About Signals
Signals is changing how work gets done.
We help organizations scale faster with a digital workforce of AI Cloud Employees that autonomously run sales, marketing, support, and HR tasks across various channels. From SMBs to Fortune 500s, our clients are unlocking efficiency and growth with the Signals platform.
What You'll Do
As a Customer Success Manager, ensure our AI workforce delivers real results for real businesses. You will be held accountable for their renewals, expansion, and implementation.
- Become an expert in AI, LLMs, prompt engineering, and the Signals Cloud Employee platform.
- Manage, deploy, and optimize AI Cloud Employees for clients and internal teams.
- Translate business problems into AI-powered workflows.
- Build strong, trusted relationships with customer stakeholders.
- Drive customer adoption, retention, and expansion measured by revenue.
- Champion the customer voice internally and guide product development.
- Handle change management and rollout of new AI use cases.
- Provide feature feedback and insight to drive product evolution.
- Work evenings and weekends when needed by a customer for high-priority AI implementations and support, with occasional travel to customer sites.
What We're Looking For
You're probably a fit if:
- You have 5-8 years in a SaaS or software CS role, ideally with some exposure to AI, APIs, or automation platforms.
- You understand (or can quickly learn) LLMs, prompt design, and technical workflows.
- You thrive in high-speed, high-change environments, and you get stuff done.
- You're comfortable being the bridge between product, engineering, and clients.
- You're a clear communicator and can simplify complex ideas for a range of audiences.
- You've hit metrics, solved real customer problems, and you own your outcomes.
