The Opportunity:We are looking for a highly motivated Customer Success Manager to join our Customer Success team! Reporting to the VP of Client Success you will be a key part of managing the success of Shipfusion's clients.
In this role you will...
- Provide Shipfusion onboarding and continued education/training throughout lifecycle
- Assist with initial Shopify integrations within the onboarding process
- Work directly with our Support and Warehouse teams to ensure deliverables are being achieved
- Work alongside the sales team to provide product demonstrations to prospective clients
- Help strategize with customers on how to optimize the Shipfusion portal
- Handle incoming chat, support tickets and email interaction with Shipfusion's clients
- Managing customer projects through our proprietary customer portal
- Be able to succeed in a high pressure, young and entrepreneurial environment.
- Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
- Support the Customer Success Account Managers and wider Customer Success team on escalated issues
What You'll Bring to the Team (Required Skills):- 5+ years of account management, or project management experience
- Excellent technology skills including advance usage of microsoft excel
- Have the ability to handle large logistical projects
- Strong communication and client management skills
- Strong knowledge of technology and facility in adopting and teaching new technical workflows
- Desire to work in a fast-paced, tech-oriented, startup culture
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Employee Assistance Program (EAP): Access to comprehensive support services that promote employee well-being and work-life balance.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Compensation Range
$80,000-$95,000 USD
