Google

Senior Customer Success Manager, Looker

Google$135K — $196K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent practical experience.
  • 10 years of customer-facing experience driving customer development programs.
  • Experience managing organizational structures and technology programs, with a focus on delivery and resource allocation.
  • Experience driving digital development with Looker, managing initiatives across engineering, sales, support, and services.
  • Master's degree in management, technical, or engineering field preferred.
  • Experience in project analytics, business intelligence, or data warehousing in enterprise settings preferred.
  • Knowledge of Google Cloud ecosystem and experience collaborating with channel partners preferred.

Responsibilities

  • Collaborate with customers to define success services and develop implementation plans, tracking objectives and milestones.
  • Guide executive stakeholders in optimizing their use of Looker to unlock business value.
  • Engage with account teams to align tactical and technical plans to customer success.
  • Act as a subject-matter expert in analytics, providing thought leadership at various organizational levels.
  • Deliver ongoing technical guidance to customers on utilizing the Looker platform and Google Cloud technologies.

Benefits

  • Comprehensive health coverage, including medical, dental, and vision.
  • 401(k) plan with company match.
  • Generous paid time off policy and holidays.
  • Discounts on Google products and services.
  • Access to Google’s employee development programs and resources.
Full Job Description
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Austin, TX, USA; Boulder, CO, USA; Irvine, CA, USA; Kirkland, WA, USA; Portland, OR, USA; San Diego, CA, USA; Sunnyvale, CA, USA.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of customer-facing experience, driving customer development programs.
  • Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
  • Experience driving digital development using Looker and managing initiatives across engineering, sales, support, and services.

Preferred qualifications:
  • Master's degree in a management, technical or engineering field.
  • Experience leading or managing project analytics, business intelligence, or data warehousing programs in enterprise organizations.
  • Experience working with Enterprise and Solution architects to define future states of the roadmap to deliver to customers.
  • Experience collaborating with channel partners, system integrators, and knowledge of the Google Cloud ecosystem.
  • Excellent communication, presentation, and program management skills.


About the job
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $135000 - $196000 (USD) 42.86% bonus target equity benefits

Learn more about benefits at Google .

Responsibilities
  • Collaborate with customers to identify success services that will accelerate the time to value, and develop plans to implement these services, including the tracking of objectives, stakeholders, milestones, risks, and metrics.
  • Guide executive customer stakeholders through the changes needed to unlock the full value of Looker, providing guidance to help them design the optimal enablement and adoption strategy to maximize business value.
  • Engage with customer-facing Account teams and executives to develop tactical and technical plans that help customers achieve their business objectives.
  • Act as a subject-matter expert in analytics and provide thought leadership to customers at executive and practitioner levels.
  • Deliver ongoing technical guidance and expertise to customers, helping them effectively navigate and utilize the Looker platform and associated Google Cloud technologies.

About Google

Google is a multinational technology company that specializes in Internet-related services and products. These include online advertising technologies, search engine, cloud computing, software, and hardware. Google was founded in 1998 by Larry Page and Sergey Brin while they were Ph.D. students at Stanford University. The company has grown tremendously since then and has become one of the most valuable companies in the world. Google's mission is to organize the world's information and make it universally accessible and useful.
Learn more about Google
Size
156,500 employees
Market Cap
$1,115.4 billion
Industry
Net Income
$40.2 billion
Founded
1998
5 Year Trend
+23.3%
Revenue
$182.5 billion
NASDAQ

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