Global Payments

Senior Customer Success Manager

Global Payments • $110K — $130K *
Los Angeles, CA 90011Hybrid
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years experience in customer success or client management, preferably with HOA roles.
  • Proven track record of driving client retention and growth in a tech-based environment.
  • Strong consultative skills to translate client goals into actionable plans.
  • Exceptional communication skills with experience in stakeholder management, especially at the executive level.
  • Self-motivated and capable of prioritizing tasks in a fast-paced setting.

Responsibilities

  • Drive client success for HOA clients by enhancing product adoption and retention.
  • Build executive-level partnerships to align Global Payments' solutions with client business goals.
  • Identify performance improvement opportunities through data analysis and proactive suggestions.
  • Champion client needs internally to improve overall customer experience and remove barriers.
  • Proactively manage churn risks and deliver strategic business reviews and action plans.

Benefits

  • Opportunity to work in a dynamic, inclusive team environment.
  • Professional growth and learning opportunities through collaboration with industry experts.
  • Participation in shaping innovative solutions that influence global commerce.
Full Job Description
Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Client Success Manager, HOA to join our ever-evolving Client Success Team and help shape the future of global commerce. In this role, you’ll serve as a strategic partner to some of our most valuable clients, helping them unlock greater value from our solutions while strengthening long-term business outcomes. Your ability to build trusted relationships, drive adoption, influence cross-functional action and advocate for customer needs will directly contribute to client retention, growth and satisfaction. Working at the intersection of customer success, product innovation and business strategy, you’ll create meaningful impact for clients while helping advance Global Payments’ mission of delivering technology that simplifies commerce, empowers businesses and creates sustainable growth in an increasingly connected world.

What you'll own
  • Drive measurable client success across a portfolio of high-value Homeowners Association (HOA) customers by accelerating time-to-value, increasing product adoption and delivering outcomes that strengthen retention and long-term growth.
  • Build and influence executive-level partnerships that deepen client trust, align solutions to business goals and position Global Payments as a strategic advisor that helps customers achieve meaningful results.
  • Identify opportunities to improve customer performance through data-driven insights, proactive recommendations and strategic success planning that increases engagement, utilization and overall customer value.
  • Champion client needs across the organization by partnering with product, support and operational teams to remove barriers, address risks and help shape solutions that improve the customer experience.
  • Protect and expand portfolio health by proactively mitigating churn risks, driving successful business reviews and creating action plans that deliver measurable business outcomes for clients and the company.
What you'll bring
  • Significant experience in customer success, account management or client-facing HOA management roles with a demonstrated ability to build and maintain strategic customer relationships.
  • Proven success delivering customer retention, adoption and growth outcomes within a fast-paced, technology-driven environment.
  • Strong consultative and problem-solving skills with the ability to translate customer goals into actionable strategies that drive measurable business results.
  • Exceptional communication, relationship-building and stakeholder management capabilities, including experience engaging executive-level contacts.
  • A proactive, self-motivated mindset with the ability to manage competing priorities, influence cross-functional partners and maintain a strong focus on customer outcomes.
It's a bonus if you have
  • Experience within Software as a Service (SaaS), Property Technology (PropTech) or the HOA industry.
  • Bachelor's degree or higher.
  • Demonstrated success as a customer advocate, using customer feedback and industry insights to influence product adoption, client satisfaction and business improvements.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

About Global Payments

Global Payments (NYSE: GPN) is a transaction processors and offers worldwide electronic transaction processing services through their high speed, robust electronic information networks. These networks process billions of business and consumer payment card and money transfer transactions annually for customers in the United States, Canada, Europe and Latin America. Global Payments also provides business-to-business payment card and processing services, such as money transfer, cash management, financial electronic data interchange, management information and reporting services.

Global Payments Careers

Join the dynamic team at Global Payments, a leader in payment technology services worldwide. As a pivotal player in the financial technology sector, Global Payments offers unparalleled job opportunities that propel your career forward through innovation and leadership.

Work You’ll Do

At Global Payments, you’ll engage in meaningful work that directly impacts global commerce. Our team is dedicated to redefining how money moves around the world, and by joining us, you’ll contribute to a secure, seamless payment experience for businesses and consumers alike.

Empower Your Professional Growth

Global Payments is not just a company; it's a vibrant community where career growth is fostered through comprehensive leadership and diversity training programs. We believe in nurturing the skills of our employees with advanced training and ample networking opportunities, ensuring every team member can achieve their career aspirations.

Innovate with Us

Innovation is at the heart of Global Payments. Our employees are encouraged to think big and create solutions that influence the industry. With a culture that thrives on new ideas, we provide the tools and freedom necessary for professional breakthroughs.

Join Our Inclusive Team

Diversity and inclusion are the foundations of our corporate culture. At Global Payments, we celebrate diverse perspectives and believe they contribute to our success. We are committed to creating an inclusive environment where all team members, regardless of their background, can thrive.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional looking for your next challenge or a recent graduate eager to start your career, Global Payments has a position for you. From full-time positions to internships, our hiring process is designed to find not just the right skills but also the right fit for our culture.

Benefits That Work For You

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. From health insurance to retirement plans, and flexible working conditions, we ensure our team is equipped to succeed both at work and in life.

Stay Connected

Stay up-to-date with the latest from Global Payments: - **Explore Careers**: Discover the various career paths available at Global Payments. From technology to customer support, find the role that best suits your skills and passions. - **Prepare for Your Interview**: Gain insights into our interview process and find tips on how to prepare your resume to stand out. - **Learn and Develop**: Find out more about our commitment to employee development and how we support your professional growth through continuous learning and opportunities.

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players. Ready to start your journey with Global Payments? Explore our job opportunities and find out how your expertise can help shape the future of global payments.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Global Payments. Join Global Payments and be part of a team that values growth, leadership, and innovation. Together, we can redefine the future of global transactions.
Learn more about Global Payments
Size
25,000 employees
Market Cap
$25.8 billion
Industry
Finance & Insurance
Net Income
$584.5 million
Founded
1967
5 Year Trend
+31.1%
Revenue
$7.4 billion
NASDAQ
GPN
* Ladders Estimates

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