Are you customer obsessed, fluent in cloud and AI, and ready to help the world's most
sophisticated financial institutions build at unbelievable scale? If so, we want to talk to you.
Amazon Web Services is seeking a Senior Customer Solutions Manager to join our Global Financial Services team. In this highly visible role, you will guide technically advanced AWS customers - from leading banks and insurance companies to capital markets leaders and fintech innovators - along their multi-year journey to cloud and AI adoption.
You will apply your technical expertise and complex program leadership skills to ensure that all AWS teams work together effectively to deliver outcomes for your customers. Acting as the critical connective tissue between Sales, Support, Solutions Architecture, and Professional Services, you will translate strategic account initiatives into executable actions - always working backwards from the customer's key milestones
Key job responsibilities
You are encouraged to think big, invent, and take ownership of Financial Services customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer's challenges through new ideas, tools, and mechanisms.
Value Realization: You identify and accelerate the customer's realization of value throughout the cloud adoption lifecycle through the introduction of AWS services, AWS partner solutions, AWS best practices, and other innovations.
Enablement: You build and drive programs to achieve organizational cloud readiness and cloud fluency through skills guilds, experience-based accelerators, training partners, and other mechanisms.
Governance: You establish and mature operating models/structures to drive scale and long-term success through the application of cloud adoption framework, cloud center of excellence, communities of practice, and other frameworks.
A day in the life
Partnering with C-suite executives and technical leaders at a global financial institution to define their cloud transformation roadmap
Orchestrating cross-functional AWS teams to accelerate a major workload migration or AI adoption initiative
Running an Executive Briefing Session to align leadership on cloud business outcomes
Creating and managing a complex business and technology initiative program - navigating risks, roadblocks, and constraints with precision
Coaching a customer's cloud center of excellence through an operational readiness review
Translating customer intelligence into actionable feedback for AWS product and engineering teams
Packaging reusable best practice assets for the broader CSM community to amplify impact at scale
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
About the team
Global Financial Services CSMs are trusted advisors who apply deep experience and industry thought leadership to help some of the world's most complex and regulated organizations realize the transformative value of building in the cloud. Our team is guided by five core tenets:
Customer Influence
CSMs build relationships needed to understand customers, their business context, and strategic goals - proactively guiding and mitigating risks in their cloud journey
Focus on Excellence
We leverage the knowledge and expertise of our team in support of customer delivery, and celebrate the enhanced impact of bringing the best of AWS and partners together.
Overcome Complexity through Agility
CSMs bring clarity to complexity. We evangelize experience-based learning and an iterative approach to demonstrate results and value early.
Have Impact and Grow
We take intentional actions to support each other. We bring our authentic selves, celebrate diverse perspectives, and ensure growth opportunities are available to all.
Guided by Facts and Data
We rely on fact-based results and data, contextualized through our expertise to inform priorities and influence AWS services and industry solution opportunities
BASIC QUALIFICATIONS
- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
PREFERRED QUALIFICATIONS
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
