PepsiCo

Senior Customer Service Supervisor - poppi

PepsiCo • $80K — $134K *
Austin, TX 78745In-Person
Food & Beverages
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Proven leadership in developing high-performing customer service teams.
  • Exceptional communication skills with the ability to influence cross-functionally.
  • Strong analytical abilities to identify trends and risks.
  • Proactive mindset with urgency in delivering results.
  • Highly organized planner experienced in fast-paced environments.
  • 5+ years in Customer Service or Supply Chain with beverage experience required.

Responsibilities

  • Deliver exemplary service through proactive communication and execution.
  • Develop and enforce customer service policies and procedures to ensure excellence.
  • Lead a high-performing team with clear workflows and accountability.
  • Collaborate with Sales, Operations, and Finance on month-end order strategies.
  • Ensure adherence to daily KPIs for accurate month-end reconciliation.
  • Prepare the team for new item launches with comprehensive setups.
  • Drive continuous improvement for reduced lead times and enhanced visibility.

Benefits

  • Paid parental leave, vacation, sick, and bereavement leave.
  • Comprehensive medical, dental, and vision benefits.
  • Disability, life, and accident insurance offered.
  • Defined contribution retirement plan available.
  • Employee Assistance Program (EAP) support.
Full Job Description
Overview

The Senior Customer Service Supervisor will be responsible for executing customer orders in the most efficient way while providing an exceptional customer experience. A successful candidate will have experience in data-driven decision-making, process creation and implementation, people management, and adapting to changing business need. The individual will support the marketing and sales team's effort, being a strong advocate for each customer while balancing business requirements to service each.

This role demands someone with great multitasking abilities, communication, and problem-solving skills. We are looking for someone who is responsible, personable, detail-oriented and committed to excellence. This is an outstanding opportunity for someone with a background in Customer Service to make a big, immediate impact and become an integral part of an amazing, fast-growing company.

Responsibilities

  • Deliver best-in-class service through proactive communication and consistent customer execution.
  • Develop and enforce customer service policies, procedures, and KPIs to drive operational excellence.
  • Lead and develop a high-performing Customer Service team with clear workflows and accountability.
  • Partner with Sales, Operations, and Finance to execute accurate end-of-month order strategies.
  • Ensure the team maintains all daily KPIs required to support accurate month-end reconciliation.
  • Prepare the Customer Service team for all new item launches, ensuring complete item and customer setups.
  • Align with Sales Operations on launch allocations and communicate any constraints or changes early.
  • Provide timely supply-risk callouts, escalating potential order-fulfillment disruptions. Collaborate with Supply Chain to flag discrepancies between planned inventory and real-time demand.
  • Partner with Distribution & Logistics to address freight-related disruptions impacting customer delivery.
  • Drive continuous improvement to reduce lead times, improve order cycle time, and enhance visibility.
  • Analyze ordering patterns, volume variability, and MOQ adherence to optimize cost-to-serve.
  • Develop and maintain reporting that supports operational performance and customer visibility.
  • Support Pepsi integration workstreams and keep the Customer Service team aligned on changes.
  • Maintain comprehensive SOPs that ensure consistency, scalability, and strong team training.

Compensation & Benefits:
  • The expected compensation range for this position is between $80,200 - $134,250.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.


Qualifications

What you Bring
  • Proven leadership experience growing and developing high-performing customer service or operations teams.
  • Exceptional written and verbal communication skills with strong cross-functional influence.
  • Strong problem-solving skills with excellent follow-through, accuracy, and attention to detail.
  • Ability to work independently while collaborating effectively across teams.
  • Proactive mindset with a strong sense of urgency and commitment to delivering results.
  • Highly organized planner who excels at managing multiple priorities in a fast-paced environment.
  • Strong analytical skills with the ability to identify trends, risks, and improvement opportunities.
  • Ability to navigate ambiguity and lead teams through change and integration work.
  • Customer-centric approach with the ability to build strong internal and external relationships.
  • Willingness to travel 10-20% to engage customers, sales leaders, and operational partners.

Your Background
  • 5+ years' experience in Customer Service, Supply Chain, or Distribution
  • Bachelor's degree in business administration in Business discipline or in Supply Chain
  • Food/Beverages experience required
  • Previous experience in leading and building a team is required
  • MUST have deep functional experience in Beverage Distribution Customer Service
  • Working knowledge of Microsoft Word, Excel, ERP or other pertinent software
  • Extensive knowledge of Retailers, DTC, Distribution, and Transportation
  • Fundamental knowledge of Inventory Management, Production, Procurement


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About PepsiCo

PepsiCo Careers

Joining PepsiCo's global team offers more than just a chance to excel in your career; it's an opportunity to be part of a dynamic and diverse environment where innovation thrives. Work You’ll Do At PepsiCo, we are committed to producing great leaders and fostering a culture of innovation. Our team is dedicated to empowering professionals to master their career paths with PepsiCo. As a leader in the food and beverage industry, we offer unique job opportunities that intersect with cutting-edge technology and market leadership. Lead with Unique Opportunities PepsiCo stands at the forefront of the industry, not only in terms of product quality but also in our approach to leadership and professional growth. We offer a variety of employment paths, including full-time positions, internships, and leadership training programs that are designed to foster diversity and accelerate career development. Work with a Global Team Collaborate with over 260,000 employees worldwide who are united in delivering joy not only to our consumers but also in driving innovation and growth within the company. PepsiCo’s commitment to global diversity and inclusive culture makes it a prime environment for professional development and networking. Introducing PepsiCo’s Professional Growth and Development Programs We are committed to nurturing talent through comprehensive training programs and robust benefits that support both personal and professional growth. Our programs are tailored to help employees at every level of their career to advance and succeed. Innovate and Lead Join the largest team of food and beverage industry experts—dedicated professionals at the intersection of consumer needs, innovative technology, and sustainable practices. Deliver targeted solutions and drive industry leadership through a depth and breadth of knowledge and innovation that’s second to none. Be Part of a Great Team Engage in meaningful work that impacts millions of lives worldwide. At PepsiCo, you’ll harness the power of our global resources and the creativity of our people to improve the way the world accesses the foods and beverages it loves. Future-Proof Your Career With PepsiCo, the sky is the limit when it comes to where your ambition can take you. We offer unmatched opportunities for career advancement along with the training, internship programs, and certification support needed to thrive in your professional journey. Explore Discover how PepsiCo is leading the way in digital innovation and sustainable practices while maintaining a steadfast focus on diversity and employee well-being. Stay Connected Join Our Team Search for open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players ready to take their career to the next level. SEARCH PEPSICO JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at PepsiCo.
Learn more about PepsiCo
Size
309,000 employees
Market Cap
$250.5 billion
Industry
Food & Beverages
Net Income
$7.1 billion
Founded
1965
5 Year Trend
+4.8%
Revenue
$70.3 billion
NASDAQ
PEP
* Ladders Estimates

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