The Dow Chemical Company

Senior Customer Manager - United States

The Dow Chemical Company • $110K — $130K *
Midland, MI 48640In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree or military equivalence (E5 or higher) required.
  • Minimum of 7 years of relevant experience.
  • U.S. work authorization required; no visa sponsorship available.

Responsibilities

  • Manage account portfolios and implement sales plans to achieve business goals.
  • Build relationships with customers at all levels to foster collaboration.
  • Lead contract negotiations, adhering to regional guidelines and legal standards.
  • Guide an account team to ensure continuous improvement and knowledge sharing.
  • Mentor less experienced sellers to develop their skills.
  • Assist stakeholders in understanding the financial implications of decisions.
  • Participate in cross-functional teams to enhance overall business performance.
  • Identify innovation gaps based on customer feedback to guide product development.

Benefits

  • Equitable and market-competitive base pay and potential bonuses.
  • Comprehensive health and wellness benefits for physical, mental, and financial well-being.
  • Robust retirement program and savings options for long-term financial goals.
  • Student Debt Retirement Savings Match Program to support employee education investment.
  • Generous medical and life insurance packages with travel coverage in select locations.
  • Professional development opportunities through training and community involvement.
  • Flexible workplace culture to support work-life balance.
  • Annual vacation and paid time off for parental and caregiving responsibilities.
  • Access to a Wellbeing Portal and on-site fitness facilities at certain locations.
  • Employee discounts for various services and activities.
Full Job Description
About this Talent Community

Dow is building a network of qualified candidates for current and future Senior Customer Manager opportunities across our Commercial organization.

These positions will primarily be aligned to our major Commercial hubs: Midland, MI, Houston, TX, Collegeville, PA, & Marietta, GA. Virtual office may be an option for certain roles and additional locations may become available based on evolving business needs.

Responsibilities

  • Manage account portfolios and prepare and implement sales plans, delivering business goals of volume and value.
  • Build relationships at all levels of the customer, including executive, to drive collaboration and mutual growth.
  • Lead and conduct negotiations, developing long term contract agreements, following Dow guidelines and legal requirements according to each region and country.
  • Lead and manage account team to show continuous improvement and information sharing.
  • Mentor others, helping to develop skills of less experienced sellers.
  • Assist the customer and internal stakeholders in understanding the greater financial implications and nuances of decisions and alternatives.
  • Serve on cross-functional product and marketing teams where appropriate to drive overarching business performance.
  • Summarize key innovation gaps in portfolio based on customer feedback and help drive marketing and technical teams towards meeting those needs.
  • Understand the broader Dow portfolio and is able to connect the dots and represent "One Dow" to customers through sustainability, inclusion and innovation efforts.


Qualifications

  • A minimum of a bachelor's degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
  • A minimum of 7 years of relevant working experience.
  • A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.


Skills

  • Business Acumen: strong business acumen and ability to clearly communicate financial trade offs.
  • Communication: Strong written and verbal communication skills.
  • Negotiation: Self-starter with a strong bias for action and negotiating skills.
  • Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
  • Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
  • Analytical Thinking: Project management skills, business acumen, and strategic / analytical thinking capability.


Additional Notes

  • Relocation assistance is not available for these positions.
  • This position may require travel based on business needs. Travel frequency and duration may vary and specific expectations will be discussed as business requirements evolve.


Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:
  • Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
  • Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
  • Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
    • Employee stock purchase programs (availability varies depending on location).
  • Student Debt Retirement Savings Match Program (U.S. only).
    • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees' Savings Plan (401(k)), helping employees reach the Company match.
  • Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
  • Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
  • Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
  • Competitive yearly vacation allowance.
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
  • Paid time off to care for family members who are sick or injured.
  • Paid time off to support volunteering and Employee Resource Group's (ERG) participation.
  • Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
  • On-site fitness facilities to help stay healthy and active (availability varies depending on location).
  • Employee discounts for online shopping, cinema tickets, gym memberships and more.
  • Additionally, some of our locations might offer:
    • Transportation allowance (availability varies depending on location)
    • Meal subsidiaries/vouchers (availability varies depending on location)
    • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)


Join our team, we can make a difference together.

About The Dow Chemical Company

Through partnerships and collaboration, their solutions help extend the shelf life of food, bring color to buildings, and pave safer roads. Read on to learn how.

The Dow Chemical Company Careers

Join the vibrant team at The Dow Chemical Company, a leader in science and technology, where your career can flourish in an environment rich with opportunity and innovation. As part of our global workforce, you will contribute to solutions that shape the future of the planet in significant ways.

Work You’ll Do

At The Dow Chemical Company, you will engage in work that matters. From developing sustainable materials to pioneering new technologies, your role will help transform industries and improve everyday life around the world. Our commitment to leadership in sustainability means that when you work here, your impact extends far beyond the office.

Innovate and Lead

Become part of a team where innovation and leadership go hand in hand. The Dow Chemical Company fosters a culture of innovation where you can bring your ideas to life. With a diverse and inclusive workplace, we combine different perspectives to drive cutting-edge solutions. Our leadership is committed to supporting your growth through professional development and diversity training.

Career Growth and Opportunities

Whether you're starting your career or looking to advance, The Dow Chemical Company offers a range of job opportunities and career paths in various fields. From internships that provide real-world experience to full-time positions that challenge and expand your skills, there's a place for you here. Our commitment to professional growth ensures that your career journey is always moving forward.

Join Our Team

Explore job opportunities at The Dow Chemical Company and become part of a team known for its exceptional culture, commitment to employee benefits, and a dynamic work environment. We are hiring creative, curious, and motivated individuals who are ready to drive innovation and lead industries towards a sustainable future.

Networking and Professional Development

At The Dow Chemical Company, networking and professional development are part of our DNA. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. Enhance your skills, build your resume, and prepare for future leadership roles within the company.

Internship Programs

Kickstart your career with an internship at The Dow Chemical Company. Our internships offer hands-on experience in real projects that contribute to our mission of innovation. You’ll gain invaluable insights, enhance your skills, and be part of a team that values your fresh ideas and energy.

Benefits and Culture

We pride ourselves on offering competitive benefits that support the health, well-being, and financial security of our employees and their families. At The Dow Chemical Company, you’ll find a culture that values respect, integrity, and collaboration. Enjoy the benefits of working in a supportive and inclusive environment where you can thrive both professionally and personally.

Stay Connected

Join our community to stay up-to-date with the latest in career opportunities, company news, and industry insights. Follow us on our careers page and social media to learn more about life at The Dow Chemical Company and how you can make a difference.

Apply Now

Ready to take the next step in your career? Search open positions that match your skills and interests. We are looking for passionate, driven, and innovative team players. Explore our job listings and find the perfect position that aligns with your career goals at The Dow Chemical Company.

SEARCH DOW CHEMICAL JOBS

Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Join us in our mission to innovate for a sustainable future.
Learn more about The Dow Chemical Company
Size
35,700 employees
Market Cap
$35.5 billion
Industry
Manufacturing & Automotive
Net Income
$1.2 billion
5 Year Trend
+2.7%
Revenue
$38.5 billion
NASDAQ
DOW
* Ladders Estimates

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