Senior Customer Engineer

Sonatus$140K — $164K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields
  • 7+ years in data communication, networking, or automotive industry
  • Strong C/C++ and embedded systems programming skills
  • Experience with Linux, Android, or other POSIX OS
  • Knowledge of systems integration, multithreading, and concurrent programming
  • Proficient in shell scripting and Python
  • Excellent communication and presentation skills.

Responsibilities

  • Integrate software modules and create Proof of Concept prototypes
  • Plan POCs and estimate work effort and resources needed
  • Identify and resolve integration issues for reliability
  • Manage and triage customer-reported technical issues
  • Present demos and architectural solutions to clients
  • Provide remote and on-site integration support to customers
  • Manage customer feature requests and technical communication.

Benefits

  • Health care plan including Medical, Dental & Vision
  • 401k retirement plan
  • Unlimited paid time off with 14+ paid holidays
  • Hybrid work arrangement available
  • Lunches, snacks, and beverages provided on-site
  • Wellness benefit allowance
  • Phone and Internet reimbursement
  • Computer accessory allowance.
Full Job Description
We are looking for a highly motivated SW Integration engineer to join our fast-growing team. As a part of the team that is responsible for the software integration and prototype development, you will have the opportunity to: 1) Stay at the forefront with customers, understanding the pressing problems facing the industry and the most advanced technologies required to solve them. 2) Apply your skillsets to build SW solutions, creating immediate impact and helping our customers, as well as shaping the industry with solutions you build. 3) Play the most important role to help scale our products and grow Sonatus' business. **Role and Responsibilities:**• Software Integration: Integrate software modules and SDK at the system or application level, and create POC (Proof of Concept) prototypes for demo purposes. • Plan POCs based on the scope for the customers, and estimate required works and effort to complete the POC and provide NRE estimate, and resource forecast. • Troubleshooting & Debugging: Identify, analyze, and resolve issues that arise during the software integration process, ensuring a smooth and reliable software system. • Triage the customer-reported technical issues, identify the domain of issues, and assign them to the appropriate stakeholders accordingly. • Demo and Presentation: Present solution using either demo SW or architecture presentation to customers and partners to showcase our product and technology advantages. • Customer Management: Provide integration support for our customers, remotely and/or on-site when necessary. • Manage customers' feature requests, develop business relationships with customers, and play the Go-to-person for technical questions, issues, and resolutions. • Vendor Management: Manage external resource vendors for applicable projects on the planning of scope, timing, and expected deliverables, and oversee the execution in progress. • Act as a portal for technical communication between external customers/partners and our internal cross-functional teams • Training and Onboarding: Leverage product documentation and create training materials and guiding documentation to internally arm customer-facing FAE and Sales teams and externally onboard our customers and partners for using our products and solutions. • Collaboration: Work closely with all cross-functional teams globally, including Sales, Product, Software developers, QA engineers, Technical program managers, and external customers to ensure success in promoting our products and solutions collectively. • Performance Optimization: Monitor, analyze, and optimize the performance of integrated systems, addressing any bottlenecks and ensuring the software runs efficiently. **Minimum Qualifications and Experience:**• A Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields with seven or more years of working experience in data communication, networking, or the automotive industry. • Solid C/C++ and embedded system programming experience. • Experience with Linux, Android, and/or other POSIX operating systems. • Experience in systems integration, platform-dependent integration and development, multithreading, and concurrent programming. • Proficient in shell scripting languages and Python. • Familiar with software architecture and end-to-end solutions. • Familiarity with software configuration management tools and defect tracking tools. • Excellent presentation and communication skills. • Able to travel up to 20% of the time. **Nice to Have Skills and Knowledge:** - Familiar with the Linux and QNX boot sequence. - Familiar with bootloaders, Linux, and microcontroller image flashing. - Familiar with networking technologies of Ethernet and CAN bus, and communication protocols of TCP/IP, HTTP, and MQTT. - Familiar with vehicle E/E architecture and CAN network bus **Sunnyvale HQ Benefits & Perks Offered:** - Health care plan (Medical, Dental & Vision) - Flexible and Dependent Care Expense program - Retirement plan (401k) - Life Insurance (Basic, Voluntary & AD&D) - Unlimited paid time off per year, 14+ paid holidays - Hybrid office work arrangement - Complimentary lunches, snacks, and beverages during on-site working days - Wellness benefit allowance - Phone & Internet reimbursement - Computer Accessory Allowance The posted salary range is a general guideline and represents a good faith estimate of what Sonatus ("Company") could reasonably expect to pay for a base salary for this position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, geographic location and external market pay for comparable jobs. The Company reserves the right to modify this range in the future, as needed, as market conditions change. Base Salary Pay Range $140,000-$164,752 USD

About Sonatus

Sonatus is a software and technology company that provides a cloud-based platform for managing and securing enterprise applications. The company's platform enables organizations to manage and secure their applications across multiple clouds and data centers, providing visibility and control over their entire application infrastructure. Sonatus was founded in 2018 and is headquartered in Redwood City, California.
Learn more about Sonatus
Size
50 employees
Industry
Founded
2018

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