About the RoleWe are hiring for the Senior Credit & Collections role to support OpenAI's global receivables operations, with a focus on white-glove support for premier and strategic accounts across the U.S. and key regional areas of AR work, including standard operating procedures, payment methods, customer portals, disputes, cash application handoffs, escalations, and emerging go-to-market channels.
In this role, you will manage complex customer accounts, guide priority AR workstreams, support credit reviews, and partner cross-functionally with Sales, Customer Success, Billing Operations, Deal Desk, Legal, Accounting, Cash Application, Finance Systems, and external partners. You will help improve cash collections, reduce aging, support responsible credit decisions, and maintain a strong customer experience across sensitive, high-value, and operationally complex relationships.
This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.
In This Role, You Will- Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
- Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
- Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
- Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
- Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
- Help run disciplined AR operating cadences across assigned portfolios and queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
- Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
- Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
- Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
- Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
- Track and communicate account status, risk items, next steps, and ownership clearly across internal teams.
- Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
- Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, reporting, and operational efficiency.
You Might Thrive In This Role If You Have- 6+ years of experience in credit, collections, accounts receivable, customer finance, or broader Order to Cash operations.
- Experience managing complex enterprise, strategic, or high-touch customer collections across U.S. and priority AR portfolios in a high-growth or global environment.
- Strong understanding of AR aging, DSO, credit risk, portfolio prioritization, collections strategy, payment terms, disputes, cash application, customer account reconciliation, and queue-based operations.
- Experience supporting customers across key regional areas of AR work, including payment practices, documentation norms, tax or invoicing complexity, portal workflows, dispute resolution, and customer communication expectations.
- Additional business language proficiency is a plus.
- Strong judgment in balancing collections urgency, customer experience, financial risk, and commercial priorities.
- Experience working with Sales, Customer Success, Legal, Billing, Accounting, Cash Application, Finance Systems, and external collection or BPO partners.
- Ability to independently manage defined-scope projects, anticipate blockers, communicate risks, and drive predictable outcomes.
- Comfort working with data, dashboards, Salesforce, ERP or billing systems, customer portals, and collection workflow tools.
- Interest in using automation and AI tools to improve collections coverage, AR prioritization, customer outreach quality, and reporting.
- Clear written and verbal communication skills, especially for executive-sensitive or customer-facing escalations.
