What We Stand For and Where You'll Come In

The Creative Operations Manager will play a crucial role in setting The Farmer's Dog creative group up for success and ensuring our brand is seamlessly brought to life across all channels and touchpoints. In this role, you will be an integral part of our creative development process in our Brand group -- ensuring all of our work is produced with agility, quality, and in accordance with brand standards. The work you help create will help grow our business and our brand, and will help dogs everywhere live healthier, happier lives.

One Team: We don't think of ourselves as "Acquisition Marketers", "Engineers", "Data Analysts", or "Product Managers". Beyond denoting skill sets and areas of expertise, we don't think departments matter. We'd rather align ourselves to the goals we're working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER - getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren't tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there's a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don't subscribe to "best practices" or "industry KPIs". We're uninterested in how we compare to "benchmarks"; instead we orient ourselves around being the best we can possibly be. Similarly, we don't subscribe to rigid or classical expectations of roles - i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, "what's the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?". We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don't expect to be perfect the first time.
How You'll Make An Impact

• Serve as the dedicated project manager for retail and e-commerce launches, partnering closely with Retail and E-commerce leads to gather requirements, define scope and build our comprehensive timelines and project plans for the Brand and Marketing teams.
• Translate complex product and launch requirements into clear, actionable creative briefs and project roadmaps, ensuring the Brand, Marketing and Studio teams always know what's needed, when it's needed and why it matters.
• Own cross-functional alignment between the Retail and E-commerce, Marketing and Brand teams; proactively surfacing dependencies, flagging risks and driving decisions to keep launches on track.
• Schedule, lead and facilitate project meetings including launch kick-offs, creative reviews, cross-functional check-ins and retrospectives; capturing key decisions, organizing follow-ups and distributing clear recaps so all team members have the information they need.
• Manage project timelines and resource allocations, ensuring the right people are assigned to the right work and that the objectives, milestones and completion dates are clearly communicated and up to date.
• Serve as the main point of contact between project stakeholders and the Brand and Studio teams; fielding, vetting and routing cross-functional requests to keep work moving.
• Serve as the main point of contact for external agency partners and vendors working on retail and e-commerce and projects.
• Optimize and maintain Brand's project management workflows, adapting them to meet the changing demands of our projects, across brand tools (Asana, Notion, etc), with a focus on supporting retail and e-commerce and workstreams.
• Think outside of the box and leverage emerging technologies to innovate the way project problems get solved.
• Support the VP, Production & Creative Operations in developing and refining project management tools and processes for the Brand department.
• Partner with the Studio team Producer and Creative Operations Manager to ensure all assets related to retail and e-commerce and launches are properly organized and archived in the digital asset database.

We're Excited About You Because

• You have 2+ years in creative operations and/or project management in a creative agency, in house creative team or marketing function.
• You are able to balance multiple priorities and tasks with ease.
• You are comfortable adapting as project parameters expand and/or change.
• You are familiar with project management tools such as Asana and Notion. You know how to create project templates, build dashboards and seek to improve and streamline current processes.
• You have Google Suite and Google Calendar experience, DAM systems+ other project management tools.
• You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus.
• You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
• You are detail-oriented and proactive, you thrive as a self-starter and excel in managing multiple projects simultaneously.
• You are an owner, have excellent problem-solving skills and can prioritize tasks effectively.
• You are able to build strong cross-functional relationships, effectively facilitate discussions and drive consensus.
• As a bonus, you have a creative background and familiarity with design tools and systems.
• You love dogs.

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. We ask all team members to be in office 4 - 5 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.
A Few of Our Best Benefits

• Dog-friendly office in SoHo
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.

NYC Pay Range

$85,000-$100,000 USD