Acumatica

Senior Content Developer

Acumatica • $80K — $95K *
Ottawa, ON K1G 3J6In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Degree in English, technical writing, communications, or computer science preferred.
  • 3+ years of experience in technical writing or instructional design, ideally with ERP systems.
  • Familiarity with AI-assisted writing tools for content development is a must.
  • Expertise in industries that Acumatica serves is preferred.
  • Prior experience in teaching or training is a strong plus.

Responsibilities

  • Develop comprehensive documentation for Acumatica ERP while adhering to corporate standards.
  • Create and update training courses and assessments for diverse learner profiles.
  • Utilize AI tools to enhance the quality and efficiency of content creation.
  • Collaborate with subject matter experts to address information gaps.
  • Resolve learner issues related to documentation and training content.
  • Ensure UI labels and messages are accurate and consistent.
  • Participate in improving team standards, processes, and tools.

Benefits

  • Opportunities for professional development and skill enhancement.
  • Collaborative work environment with access to subject matter experts.
  • Possibility to work on innovative projects using AI-assisted tools.
  • Participation in team initiatives aimed at continuous improvement.
Full Job Description
Job Description

As a Senior Content Developer, you will create engaging content that supports both documentation and training for Acumatica ERP. Your work will help Acumatica's partners and customers gain the knowledge and skills they need to achieve their business objectives.

Key responsibilities
  • Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP, strictly adhering to corporate style guidelines and team processes. Keep documentation up to date with software releases. Revise legacy content to align with the current standards and best practices.
  • Design and develop training courses and skill assessments to help various learner personas grow their product expertise. Keep training materials up to date with software releases.
  • Use AI-assisted tools to improve the efficiency and quality of content development, including drafting, restructuring, summarizing, editing, and reviewing documentation and training materials, in accordance with Acumatica's AI usage policy, while ensuring that all final content is accurate, consistent, and aligned with Acumatica standards.
  • Collaborate with subject matter experts to identify user scenarios and information gaps for both documentation and training materials.
  • Assist in resolving learner issues related to documentation and training content, providing timely and effective solutions and recommendations.
  • Review UI labels and messages to ensure accuracy and consistency within designated functional areas.
  • Continuously improve the team's standards, processes, and tools.
  • Assume the rotating Doc Watcher role. Serve as an entry point for external communication for the team. Triage the incoming queue of product changes that require documentation. Maintain the team's working environment.


Qualifications

Education & Experience:
  • A degree in English, technical writing, communications, or computer science or alternative credentials (preferred)
  • At least 3 years of experience in technical writing, content development, or instructional design in the software industry, preferably with Acumatica ERP or other ERP systems (required)
  • Experience using AI-assisted writing, editing, research, or productivity tools to support technical content development, instructional design, or content analysis (required)
  • Expertise in any of the industries Acumatica specializes in (preferred)
  • Prior teaching or training experience (preferred)

Skills:
  • Excellent writing and communication skills, ability to express thoughts in English in a clear, logical, and concise manner (required)
  • Advanced user of tools used for content creation, version control, and project and task management (required)
  • Knowledge of Acumatica ERP (preferred)
  • Expertise in any of the industries Acumatica specializes in (preferred)

Personal Traits
  • Self-motivated to create high-quality content even when specifications are in progress or not yet available, using a combination of interviews and hands-on experimentation with the product
  • Ability to communicate positively and forge effective working relationships with other members of the Acumatica team
  • Ability to work independently with minimal supervision and manage multiple priorities

Tools and Environments (examples; list not complete)
  • Source control, CI/CD (examples: Git, Bitbucket, Bamboo)
  • Task/bug tracking (example: Jira)
  • Database management (example: SQL Management Studio)
  • Content development (examples: Oxygen XML Editor, Snagit, Lucidchart)
  • AI-assisted content development and productivity tools (examples: ChatGPT, Claude, Codex, Claude Cowork, MS Copilot)


Additional Information

Videos To Watch
https://www.youtube.com/watch?v=cxgUkS_VHQ4&t=7s

About Acumatica

Acumatica is a cloud-based enterprise resource planning (ERP) software company that provides a suite of integrated business management applications. The company was founded in 2008 and is headquartered in Bellevue, Washington. Acumatica's ERP software is designed for small and medium-sized businesses and includes modules for financial management, distribution, manufacturing, project accounting, and customer management. The company has received numerous awards for its software, including being named a Leader in the Gartner Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large, and Global Enterprises.
Learn more about Acumatica
Industry
Enterprise Technology
Founded
2006
* Ladders Estimates

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