CDW Corporation

Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow

CDW Corporation$132K — $193K *
US-AnywhereRemote in United States
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree plus 7+ years in ServiceNow consulting or 11+ years in IT with 3+ years leading large enterprise projects.
  • ServiceNow Certified Implementation Specialist - ITOM certification required.
  • Strong knowledge of ServiceNow CSDM principles and practical experience applying them.
  • Expert consulting skills in workshops, business process analysis, and strategic recommendations.
  • Proven ability to communicate with C-suite executives and diverse stakeholders effectively.
  • Experience in leading complex projects, coaching teams, and overcoming technical hurdles.
  • Technical expertise across CMDB, ITOM, CSDM, and related architecture is essential.

Responsibilities

  • Establish foundational ServiceNow data architecture across CMDB, ITOM, and CSDM.
  • Design and advise on CMDB architecture and data model alignment.
  • Assess customer environments for business impacts, platform risks, and data quality.
  • Provide guidance on CSDM adoption to align with ITSM and operational needs.
  • Align technical architecture decisions with business outcomes and platform scalability.
  • Lead consulting engagements, developing strategies, roadmaps, and executive recommendations.
  • Partner with sales teams to support scope development and client engagements.

Benefits

  • Comprehensive benefit package including healthcare and retirement options.
  • Opportunity for professional development and training activities.
  • Support for industry certifications to enhance career growth.
  • Flexible work environment promoting work-life balance.
Full Job Description
Job Summary

The Managing Advisory Consultant - CMDB/ITOM - CSDM ServiceNow serves as a senior consulting professional who leverages deep technical and industry expertise to help customers solve complex business and technology challenges. This role collaborates with sales, delivery, and customer stakeholders to architect strategic solutions, provide advisory services, and drive measurable business value through consulting engagements.

What you will do

  • Establish and guide the foundational ServiceNow data architecture across CMDB, ITOM, and CSDM capabilities.


  • Design and advise on CMDB architecture, CI classes, CI relationships, Discovery, Service Mapping, and data model alignment.


  • Assess customer environments to identify business impacts, platform risks, data quality concerns, and opportunities to improve reporting, automation, operations, and future ServiceNow capabilities.


  • Provide advisory guidance on CSDM adoption and implementation to ensure the ServiceNow platform is structured to support ITSM, Asset Management, Operations, AI, Automation, Service Mapping, and future platform growth.


  • Partner with customer stakeholders to align technical architecture decisions with business outcomes, platform maturity, and long-term scalability.


  • Lead and participate in consulting engagements and develop assessments, workshops, strategies, roadmaps, and executive-level recommendations.


  • Partner with sales teams to support discovery sessions, client meetings, scope development, and Statements of Work (SOWs).


  • Provide expert-level consulting, architecture guidance, and solution risk mitigation within assigned disciplines.


  • Maintain trusted advisor relationships with customer executives, management, and technical stakeholders.


  • Provide leadership, mentoring, coaching, and technical guidance to consulting team members.


  • Contribute to development of consulting methodologies, reusable templates, offerings, and practice materials.


  • Support project delivery quality, utilization targets, training activities, and industry certifications.


What we expect of you

  • Bachelor's degree and 7+ years of experience in ServiceNow consulting projects OR 11+ years of Information Technology experience supporting ServiceNow, including 3 years of experience delivering large enterprise projects.


  • ServiceNow Certified Implementation Specialist - ITOM certification required.


  • Expertise in ServiceNow CSDM principles and best practices, with experience applying them in practical settings.


  • Demonstrated expert-level consulting capabilities including workshops, business process analysis, strategic planning, risk management, and recommendations.


  • Demonstrated ability to communicate effectively with C-suite executives, management, technical teams, and business stakeholders.


  • Demonstrated ability to lead complex engagements, coach team members, and resolve technical challenges.


  • Demonstrated technical expertise across CMDB, ITOM, CSDM, Service Mapping, Discovery, CI relationships, architecture design with MSP and CSM a plus.


  • Demonstrated ability to provide architecture consulting and conduct business impact assessments for complex ServiceNow platform environments.


  • Relevant certifications in area of technical specialty is a plus.


  • Consulting experience, project estimation and scoping experience, and pre-sales technical support experience is a plus.


Pay range: $132,000.00 - $193,200.00 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

About CDW Corporation

CDW is a provider of IT solutions for business, government, education, and healthcare. It features dedicated account managers who help customers choose the right technology products and services to meet their needs. The company’s solution architects offer expertise in designing customized solutions, while its advanced technology engineers assist customers with the implementation and long-term management of those solutions. Headquartered in Vernon Hills, Illinois, With a balanced portfolio of 250,000 small-, medium- and large-sized customers, CDW generated net sales of $10.1 billion in 2012, and employs more than 6,800 coworkers in 25 locations across the U.S. and Canada. Founded in 1984 by entrepreneur Michael Krasny, CDW pioneered the business model that melds personalized business-to-business technology distribution with advanced technology services. Today, CDW is ranked No. 31 on Forbes’ list of America’s Largest Private Companies and No. 267 on the FORTUNE 500 list of America’s top companies.

CDW Corporation Careers

Join the vibrant team at CDW Corporation, a leading provider of technology solutions and services, where innovation, leadership, and growth are at the heart of what we do. As a powerhouse in the tech industry, CDW Corporation offers unparalleled job opportunities to both seasoned professionals and those at the start of their careers.

Work You’ll Do

At CDW Corporation, you’ll be part of a culture that cherishes diversity, innovation, and leadership. Our team is composed of over 10,000 strong, dedicated professionals who lead the way in technology and consulting services. We are committed to helping some of the world’s most well-known companies navigate their digital transformation journeys.

Explore Professional Growth and Development

CDW Corporation is not just a company; it's a place where you can shape your future. With a variety of career paths available, your professional growth is supported by robust training programs, diversity training, and opportunities for leadership development. We believe in fostering a culture where innovation thrives and where our employees are encouraged to develop new skills and gain valuable experiences.

Internship Programs

Kickstart your career with CDW Corporation’s dynamic internship programs. These opportunities allow you to apply your skills in real-world scenarios, ensuring you gain the experience and insights needed to excel. Our internships are designed to transform students into professionals by involving them in projects that promote problem-solving, networking, and professional growth.

Join Our Team

Discover the wide range of job opportunities at CDW Corporation, from technology to business management. Each position offers a chance to work on transformative technology solutions while building a career that aligns with your passions and skills.

Benefits of Working at CDW Corporation

Choosing to work at CDW Corporation means opting for a career that comes with competitive benefits designed to support you and your family. These include health, dental, and vision insurance, employee wellness programs, and generous retirement plans. Our commitment to employee well-being is reflected in every aspect of our corporate structure.

Inclusive Hiring Process

Our hiring process is designed to be transparent and inclusive, ensuring that all candidates, regardless of background, feel valued from the initial interview through to potential employment. We look for passionate, curious, and innovative team players who are ready to drive change. Prepare your resume, sharpen your interview skills, and get ready to join a team that’s at the forefront of the technology sector.

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Learn more about CDW Corporation
Size
13,900 employees
Market Cap
$24.1 billion
Industry
Net Income
$788.4 million
Founded
1984
5 Year Trend
+8.8%
Revenue
$18.4 billion
NASDAQ

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