OVERVIEW:
This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.

• Lead channel-aligned engagement and serve as the primary liaison to OEM Field teams, building trusted relationships that influence dealer behavior, accelerate enrollment, and improve retention.
• Own a portfolio of high-profile dealership accounts, building strong client relationships, fostering ongoing engagement, and driving renewals and additional solution enrollments.
• Execute strategic outreach and engagement plans informed by Field and dealer insights, delivering clear value narratives, supporting field events, and driving increased adoption, utilization, and overall program impact

This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidates must be available and willing to work in-person Mondays and Wednesdays. If you're ready to grow your skills and make an impact, we'd love to meet you.

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

Essential Duties and Responsibilities

• Plans, organizes, develops, and delivers client-requested reports, deliverables, and projects on time, adhering to client requested specifications.
• Designs, creates, and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Assists management in creating estimates and proposals for clients to better understand the proposal process.
• Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.
• Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Assume responsibility for accurate and high-quality data being utilized on assigned projects.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Use technical skills to accurately update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks, and projects on time and with high quality.
• Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions, and results.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing annual goal setting and performance review promptly.
• Works with manager to prioritize other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

In preparation of possible future supervisory responsibilities, this person may be called upon to do the following for assigned staff:

• Set objectives
• Participate in performance appraisals
• Assign and prioritize work
• Approve timesheets
• Establish and maintain quality, quantity, and timeliness of work
• Oversee training
• Coach, mentor, manage, and motivate

Qualifications - Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Information Seeking: Requires the drive to gain a deeper understanding of work-related issues or events by making a concerted effort to gather information and seek out development opportunities
• Initiative: Requires the drive to go above and beyond to improve or enhance job results
• Quality Control: Requires the ability to monitor and check work-related information and deliverables ensuring high quality and accuracy
• Service: Requires the ability to understand and help/assist both internal and external customers and meet their needs
• Flexibility/Adaptability: Requires the ability to adapt to and work effectively within a variety of situations, individuals or groups, as well as understanding and appreciate different and opposing perspectives
• Conceptual Thinking: Requires the ability to understand a situation or problem by putting the different pieces together to see the bigger picture
• Interpersonal Understanding: Requires the ability to understand other's feelings and concerns, and to value individual differences in people
• Self-Confidence: Requires the ability to express confidence in dealing with challenging circumstances, in reaching decisions or forming opinions and in handling failures or setbacks constructively
• Organizational Commitment: Requires the ability and willingness to align his/her own behavior with the needs, priorities and goals of the organization
• Relationship Building: Requires the ability to effectively build and maintain friendly, warm relationships or networks of contacts with clients/customers
• Assertiveness: Requires the ability and intent to appropriately display assertive behaviors to ensure others follow and comply with given directions
• Developing & Coaching: Requires the ability, desire and intent to teach and foster the development and long-term capability of one or more employees by providing coaching, direction and feedback to enhance performance
• Database: Requires demonstrated knowledge of relational database management, including creating and executing queries, creating scripts, importing/exporting data and manipulating data; knowledge and experience with SQL is required
• Math & Statistics: Requires the ability to select and apply the right mathematical methods or formulas to solve a problem; requires basic descriptive statistics knowledge and the ability to understand and interpret statistical analyses
• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas and utilizing functions, and filtering, sorting and formatting of data; requires intermediate knowledge of MS Word, PowerPoint and Access; knowledge and experience with Visio preferred
• Technical/Software: Requires the ability to understand and work with software tools & packages used by Urban Science
• Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
• Project Management: Project management skills strongly preferred, including the ability to estimate work efforts, define work plans, delegate work, monitor progress and report schedule variances and scope changes; requires the ability to follow established internal PMO procedures and present project conclusions to management; proficiency with MS Project preferred
• Sales & Business Development: Ability to identify potential new opportunities from the client and proactively communicate those opportunities to management is required; knowledge and understanding of sales and business development processes is strongly preferred
• Budget/Finance: Ability to understand and interpret margins, revenues and cost sheets is strongly preferred
• Negotiation: Knowledge and understanding of pricing, scope, cost estimates and internal/external impacts is strongly preferred

EDUCATION and/or EXPERIENCE:

• University degree required; technical degree required (i.e., engineering, applied math, statistics, applied science, information systems, operations research, etc.) from an accredited college or university, or equivalent foreign institution. Non-technical degrees will be considered if candidate possesses appropriate level of analytical and technical knowledge required for the role
• Minimum of 4 years related work experience required (6 years' experience preferred)

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.