Description

Your Opportunity:

The Practice Optimization & Learning Integration Specialist is a dual focused role that blends operational improvement with digital ecosystem education. This position is responsible for assessing, designing, and implementing clinical, operational, and administrative workflow improvements while also building user capability, digital literacy, and confidence in technology across the healthcare ecosystem. Acting as both an optimization strategist and an educator, the specialist ensures that process improvements and technology enhancements are understood, adopted, and sustained. The role supports frontline operational teams, clinicians, and administrative staff, helping them navigate integrated systems, cross platform workflows, and organizational change. It requires strong analytical skills, exceptional communication and facilitation capabilities, and deep understanding of healthcare operations and digital systems.

Description:

The Practice Optimization & Learning Integration Specialist is a provincial role responsible for workflow optimization/digital health adoption, & user education. This position helps frontline operational teams adopt, utilize, & sustain technology-enabled processes & best practices. The role assesses workflows to identify inefficiencies, variation, risks, & opportunities for improvement. The specialist develops & implements standardized workflows, & practices that improve efficiency, quality, & patient experience. Continuous evaluation of operational outcomes & user feedback support ongoing optimization efforts. A key responsibility is designing & delivering learning programs that build digital literacy, system knowledge, & user confidence. The specialist develops & facilitates training sessions tailored to diverse audiences. The role provides coaching, implementation support, & post-launch education and works collaboratively with subject matter experts, & digital health teams to align workflows & improvement initiatives. Through planning activities, & cross-functional projects, the specialist promotes best practices, supports organizational priorities, & advocates for end-user needs. The role also supports optimization by contributing to workflow validation, operational readiness, user acceptance testing, & change management activities. Acting as a liaison between end users & technical teams, the specialist helps ensure solutions are practical, sustainable, & aligned with operational requirements. Through a combination of analytical expertise, stakeholder engagement, education, & continuous improvement practices, the Practice Optimization & Learning Integration Specialist enables successful workflow transformation, technology adoption, & improved healthcare outcomes across the provincial healthcare system.

Qualifications

• Classification: Senior Consultant
• Union: Exempt
• Unit and Program: Primary Care Alberta - Electronic Referral Solution
• Primary Location: Seventh Street Plaza
• Location Details: As Per Location
• Negotiable Location: Provincial
• Employee Class: Regular Full Time
• FTE: 1.00
• Posting End Date: 28-JUL-2026
• Date Available: 03-AUG-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Hourly Salary: $38.73
• Maximum Hourly Salary: $66.42
• Vehicle Requirement: Not Applicable

Required Qualifications:

Bachelor's degree in one of the following or a related field: Health Administration or Health Services Management, Health Informatics or Clinical Informatics, Education or Adult Learning or Information Systems or Digital Health. 5 to 7 years of progressively responsible experience in healthcare operations, practice optimization, digital health enablement, workflow improvement, &/or healthcare education or training. Equivalent combinations of education & directly related experience may be considered. Demonstrated experience assessing, designing, & improving workflows, including identifying variation, risks, inefficiencies, & improvement opportunities. H&s-on experience supporting technology-enabled change, such as EMR/EHR adoption, integrated digital workflows, or the implementation of new tools or features. Proven ability to design & deliver education, training, or learning interventions for diverse audiences. Experience facilitating workshops, working sessions, or group learning activities, both in-person & virtual. Strong experience collaborating across multidisciplinary stakeholder groups. Ability to use data, feedback, observation, & performance indicators to evaluate workflow effectiveness, learning outcomes, & adoption.

Additional Required Qualifications:

Experience working within complex, integrated healthcare environments, such as provincially coordinated programs, primary care networks, or large health systems. Direct experience supporting or optimizing workflows that span multiple clinical or operational systems, including EMRs/EHRs, referral management, access pathways, or shared care models. Experience supporting change initiatives across the full lifecycle, including readiness assessment, go live support, stabilization, and sustainment. Participation in quality improvement, Lean, or system transformation initiatives within a healthcare setting. Experience creating practical, user focused learning or improvement tools, such as process maps, workflow diagrams, simulations, job aids, or quick reference materials. Demonstrated ability to translate complex clinical, technical, or operational concepts into clear, actionable guidance that supports adoption and practice change. Lean/Six Sigma. Adult Education or Learning & Development. Health Informatics or Digital Health is an asset.

Preferred Qualifications:

Graduate-level education or certificates in one or more of the following: Quality Improvement or Health Systems Improvement. PROSCI Change Management certification. AHW/AIW Yellow Belt or Green Belt certification. Formal coursework or credentials related to: Clinical workflow design and optimization. Health system transformation or integrated care models. Data-informed improvement and evaluation.