Job Title: SENIOR CONSULTANT - TECH & IMPL L1
City: Houston
State/Province: Texas
Posting Start Date: 10/1/26
Job Description:
Job Description͏- Candidate should have industry experience in providing Level 1 and Level 2 support.
- Should be able to handle day to day production issues
- Strong knowledge of ITSM processes
- Should be able to communicate with German users in English effectively
- Experience in execution/documentation of SOP's
- Basic support/monitoring experience on Endur is a MUST
- Should be able to conduct Root cause analysis for recurring issues independently
- Experience in handling escalations and follow pre-defined guidelines and processes
- Candidate with experience in Energy Trading & Risk Management domain and processes is a plus
- Experience with Tools - BaseIT / JIRA/ ADO /datadog
- Should be able to translate business requirements/production issues into IT support tickets for L2/L3
- Should be able to create reports in PowerBi
- Experience in managing Level 1/2 support in 24X7 model
- Hands on experience in managing/reporting of SLA's
͏͏͏ Provide consulting leadership to accounts Generating growth and integration across the consulting services, growing client relationship profile and supporting the achievement of the Wipro-wide account objectives
Support GCG Account Lead/Account team to grow consulting service portfolio Number & $ value of consulting deals in the account supported
Grow the consulting talent Grow skills and capabilities to deliver consulting engagements in new industries, business themes, frameworks, technologies Self Development - Min 32 hrs on training in a year. Combination of online and classroom on new industries, new business themes, new technologies, new frameworks, etc. Build the consulting community Individual contribution to People Development and Collaboration Effectiveness Distinct participation in and demonstration of:
Collaboration across GCG - through the contribution to cross-practice offerings, sharing of best practices/industrial/technological expertise, consulting community initiatives
Knowledge Management - Number of Assets owned and contributed to Consulting Central
Mandatory Skills: ETRM Energy Trading and Risk Management.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
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