Job SummaryThe Senior Consultant, Customer Success plays a critically important role in the customer's success and WaveMark's business growth. This role provides professional executive level support to stakeholders to understand their strategic needs, build stable, long-term trusted relationships, and maximize account penetration and growth. This role will work closely with key customer decision makers and a team of Success Consultants to ensure that customers see value in the delivered WaveMark solution, ultimately leading to contract renewal and/or expansion.
Territory: Primary customer base is located within the Atlanta, Georgia metro area.
Responsibilities- Maintain a long-term relationship with key stakeholders for one or more accounts and driving revenue growth by identifying growth opportunities that align with customer strategic demands.
- Operate independently with limited direct supervision, while also working with a multidisciplinary team.
- Use data to tell a story that demonstrates customer success, WaveMark value, and ROI from utilizing the solution.
- Results oriented, ensuring we deliver on existing commitments while also working to continuously improve processes.
- Demonstrate a level of understanding of the customer's culture to build effective relationships and gain trust.
- Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process as well as identify opportunities post go live for improved analytics and enhancements to further differentiate our solutions.
- Demonstrate strong communication skills; be comfortable presenting to and interacting with customers on a regular basis, including facilitation of meetings.
- Define strategic direction and drive the creation, tracking, and completion of deliverables with internal and external stakeholders.
- Collaborate with Sales team to Identify expansion opportunities and develop a growth strategy that will be successful with each customer.
- Articulate WaveMark's value proposition in a way that resonates with stakeholders.
- Support project management and implementation by traveling for implementations and for customer and internal meetings.
Qualifications- Bachelor's degree or equivalent work experience preferred.
- 8+ years of experience in customer service support, working/leading large scale, complex integrations, account consulting or healthcare supply chain preferred.
- Experience working with large, complex organizations preferably in healthcare a plus.
- Experience in change management or Lean Six Sigma background preferred.
- Strong listening and problem-solving skills and ability to develop plans to improve process efficiency.
- Able to learn and understand technical details and act as a subject matter expert for hospital supply chain.
- Able to travel for implementations and for customer and internal meetings.
- Strong written and verbal communication skills to all levels of an organization highly preferred.
- Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).
- Customer/Vendor credentialing may be required (this may include vaccinations). More details will be provided if you are selected for an interview.
What is expected of you and others at this level- Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of projects
- Participates in the development of policies and procedures to achieve specific goals
- Recommends new practices, processes, metrics, or models
- Works on or may lead complex projects of large scope
- Projects may have significant and long-term impact
- Provides solutions which may set precedent
- Independently determines method for completion of new projects
- Receives guidance on overall project objectives
- Acts as a mentor to less experienced colleagues
Anticipated pay range: $136,900 - $156,400
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 09/11/26 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
