Senior Consultant, Custom Solutions (Reports to Custom Solutions Leader)

Location: Travel proximity to a Marsh office (U.S.) — hybrid/flexible; travel as required

Position summary: As a Senior Consultant on the Custom Solutions team, you will deliver operational assessments, audits, and tailored claims solutions that drive measurable client outcomes. Working within the Custom Solutions team, you’ll manage engagements or workstreams, execute analyses, produce actionable recommendations, and partner across Marsh to ensure high-quality delivery and client satisfaction. This role combines technical claims expertise, project execution, leadership, and clear communication to translate findings into measurable improvements for client programs.

What will you do?

• Deliver exceptional work product in formal operational assessments, audits, root-cause analyses, and custom claim improvement projects from scoping through delivery and handoff.

• Develop clear, client-ready deliverables (reports, presentations, playbooks) that communicate findings, recommendations, and expected impact.

• Lead workstreams: create project plans, manage timelines, coordinate resources, and ensure quality and compliance with team standards.

• Validate and confirm the quality and effectiveness of consulting outputs, ensuring recommendations are practical, measurable, and tied to client objectives.

• Support implementation activities as required (process redesign, KPI definitions, pilot testing, change management support) to help ensure recommendations are realized.

• Collaborate closely with the broader Claims Consulting Practice to align priorities, escalate risks, and identify opportunities to expand services.

• Engage with client stakeholders at operational and mid-management levels; present findings and guide decision-making conversations.

• Contribute to knowledge management: document methodologies, templates, lessons learned, and repeatable approaches to improve team efficiency and quality.

• Maintain up-to-date awareness of claims lifecycle best practices, market trends, and innovations that could benefit clients.

• Create and drive thought leadership both internally and externally.

What can you expect?

• Engage with Fortune 500 companies across the country to solve some of their most challenging Casualty issues and concerns.

• Work with C-suite client stakeholders and experienced consulting colleagues.

• Fast-paced, varied client work with tangible, measurable impact on client claim operations.

• Close partnership with a diverse internal team including senior consultants, practice leadership, and Marsh distribution.

• Opportunity to advance your current consulting, presentation, and client-management skills to the next level.

• A culture valuing collaboration, professional development, and delivering results.

What's in it for you?

• Your opportunity to grow your career and personal brand

• A company with a strong brand and strong results to match

• Unmatched experience in working with the world’s top companies

• Culture of internal mobility, collaboration and valued partnership

• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations

• Competitive pay (salary and performance bonus potential) and full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)

• Flexible work opportunities for work/life balance

• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Deliver high-quality, client-ready analysis and recommendations that drive measurable improvements in claims operations.

• Establish relationships with key client stakeholders that foster a trusted advisory role

• Manage projects with multiple workstreams effectively, ensuring timely delivery and adherence to quality standards.

• Demonstrate key behaviors for engaging team members and other stakeholders – including problem solving, adaptability, strategic and critical thinking, collaboration and conflict resolution

• Flexibility to travel to clients and adaptive style to approaching work assignments

• Communicate clearly and confidently with client stakeholders at operational and mid-management levels, facilitating informed decision-making.

• Collaborate proactively with internal teams across Claims Consulting Practice and Marsh to align priorities and escalate risks as needed.

• Demonstrate ownership and accountability for your work, consistently meeting or exceeding client and team expectations.

• Contribute to continuous improvement by sharing best practices, lessons learned, and innovative approaches within the team.

• Maintain up-to-date knowledge of industry trends, claims lifecycle developments, and emerging solutions to enhance client value.

• Support the implementation of recommendations through active participation in process redesign, KPI development, and change management activities.

• Mentor and support junior colleagues, fostering a culture of learning and professional growth.

• Uphold Marsh’s values and commitment to exceptional client service, collaboration, and integrity in all interactions.

What you need to have: 

• Bachelor’s degree in a relevant field preferred.

• 3–7 years of consulting, claims operations, or risk management experience, with demonstrated exposure to casualty claims cost containment or total cost of risk initiatives.

• Strong analytical skills; comfortable working with quantitative and qualitative data to draw conclusions and recommend actions.

• Proven ability to develop client-facing deliverables (reports, presentations) that are clear, concise, and actionable.

• Experience managing project tasks and workstreams; ability to balance competing priorities and meet deadlines.

• Excellent verbal and written communication skills and demonstrated ability to present effectively to operational and managerial client audiences.

• Proficiency with Microsoft Office (Excel, PowerPoint, Word) and comfort working with other business tools and learning systems.

• Client-first mindset with strong attention to detail and commitment to quality.

• Willingness to travel domestically (and internationally occasionally) as client needs require.

What makes you stand out?

• Superb communication and problem-solving skills.

• Exceptional writing skill with meticulous attention to detail; produce clear, concise, client-ready reports, presentations, and documentation that accurately synthesize complex information, are error-free, and adhere to team quality standards.

• Prior experience performing operational assessments, audits, or claims program redesign.

• Knowledge of claims lifecycle, KPIs, benchmarking, and market trends.

• Experience working in retail brokerage, insurance carriers, or risk consulting environments.

• Project management certification or formal training a plus.

• Ability to work across national time zones and in remote team settings.

• Flexibility to travel as needed