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The position is in  Wealth Compliance in Legal & Regulatory Compliance within the Complaints and Investigation (C&I) team. This position is responding to complaints, leading internal reviews and investigations, responding to regulatory inquiries and assisting in reporting compliance data to senior management.

Creates and maintains complaint and investigation files as per regulatory requirements. Achieves individual and team goals by completing complaints, internal reviews and investigations and regulatory inquiries in the specified time requested. Contributes to managing regulatory risk by providing accurate and timely data for responses they are responsible for.

Key Accountabilities

• Respond to client complaints following a detailed analysis of the complaint including gain/loss analysis, suitability assessment, fee and commission review as required while ensuring the appropriate business partners are aware of and engaged in the process.
• Conduct internal reviews and investigations which may result in recommendations for remediation and/or discipline.
• Ability to effectively communicate and liaise with customers, branch and regional management, regulators, OBSI and senior members of LRC and LOB.
• Respond to a variety of inquiries and requests from regulatory bodies in a timely and concise manner.
• Respond to a variety of sensitive and confidential inquiries and requests from various internal and external groups in a timely and concise manner.
• Works with business/group and internal partners to ensure regulatory, corporate and fiduciary obligations are met. Advises business/group on implications of new regulatory developments or internal products and assists to implement new/revised policies and programs to address them.
• Identifies risks and implements appropriate actions to mitigate them.
• Develops and maintains compliance information for analysis and reporting.
• Achieves compliance goals by maintaining current knowledge of regulatory requirements and developments. Maintains functional and regulatory expertise specific to business group and refers to Compliance Policies & Procedures manuals for requirements.
• Contributes to business/group results by providing oversight and making recommendations that significantly impact the Bank’s ability to monitor regulatory compliance programs, minimize operational risk and align with regulatory agencies.
• Identifies and advises on emerging issues and trends to inform decision-making.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Builds effective professional relationships with business group, internal/external stakeholders and trust with regulators.
• Analyses and reports on compliance data, and related data to gain insights on regulatory risk.
• Elevates high profile issues/risk cases to Manager or CCO and business/group management for prompt resolution.
• Develops and maintains a high level of expertise in all regulations, directives and guidance which apply to the group(s) supported.
• Advises first line of defense management and employees on compliance matters.
• Identifies enhancements to business group compliance tools and processes and communicates to required stakeholders.
• The incumbent will take on a senior role within the team and may step in for the team lead as and if required.
• Assist in the design and development of appropriate policies and procedures and reporting on the team’s activities.
• Represents the business/group Compliance team and interacts with examiners/auditors during internal, external and regulatory audits and examinations.
• Operates effectively within a high stress environment with constantly changing expectations and regulatory & audit scrutiny.
• Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Works independently and regularly handles non-routine situations.
• Broader work or accountabilities may be assigned as needed

Qualifications:

• Typically minimum of 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• High degree of diplomacy and ability to handle confidential and sensitive information.
• Completion of Canadian Securities Course (CSC)
• Skilled knowledge of regulatory/ compliance requirements and the operations of a single client group.
• May require experience at regulatory body for one or more compliance area(s).
• Strong communication, critical thinking, relationship management and project management skills.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem-solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.
• Currently required to work on-site 3 days per week and available to work 4 days onsite if and when required.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: