Senior Communication Advisor - Operations & NetworkA Strategic Role at the Heart of LogisticKey Responsibilities- Act as a strategic communications partner to Operations and Network teams, translating operational realities into clear, coordinated, and actionable communications for a range of audiences.
- Support day-to-day operational alignment by developing communication plans, key messages, and tools that help teams stay informed, aligned, and ready to execute.
- Lead communications that enable network growth, including station openings, expansion initiatives, and site integration activities, in close collaboration with cross-functional partners.
- Help bring a stronger corporate voice to client communications, both proactively and reactively, in relation to our products, progress, operational updates, and network evolution.
- Develop and adapt communication tools and content for different audiences, including employees, leaders, corporate clients, and external partners.
- Collaborate with Public Relations and other internal partners to ensure consistency across internal and external messaging and support the company's reputation.
- Measure communication effectiveness and refine strategies to maximize clarity, consistency, and impact in a fragmented and international environment.
- Develop and implement operational communication strategies that strengthen alignment among employees, leaders, partners, and clients.
- Support relationship-building efforts with corporate clients through clear and consistent communications.
- Ensure communication initiatives contribute to operational efficiency and business performance.
Qualifications & Skills- Bachelor's degree in Communications, Marketing, Industrial Relations, or a related field; Master's degree an asset.
- 10+ years of experience in communications within a large organization, with a track record of delivering concrete communication initiatives in both internal and external contexts.
- Experience supporting operational environments and working with business teams to develop practical, ready-to-use communication tools and plans.
- Experience in multi-site, multi-time-zone environments, with the ability to manage shifting priorities and move work forward with speed and discipline.
- Strong stakeholder management skills, including experience working with senior leaders, clients, and cross-functional partners.
- Knowledge of the logistics or e-commerce sector.
- Full professional proficiency in written and spoken French and English; a third language is an asset.
- High level of autonomy, sound judgment, and ability to execute effectively in fast-paced and evolving environments.
- Sensitivity to community relations and social acceptability issues.
- Proficiency with digital communication tools, collaborative platforms, Microsoft 365, and AI tools.
- Proven experience in strategic communications, with a strong ability to move from planning to execution and deliver in fast-moving environments.
- Action-driven mindset, with the ability to turn operational and network priorities into concrete, useful, and timely communication tools and initiatives.
- Strong ability to translate complex realities into clear, credible, and actionable communication for different audiences.
- Excellent writing, simplification, and storytelling skills.
- Collaborative leadership and ability to influence diverse stakeholders while staying close to the work and execution.
- Position based in Montreal, Quebec, with occasional travel to stations; flexible schedule during operational events (ramp-up/peak periods, openings).
Why Join Us? At
Intelcom | Dragonfly, you'll thrive in a flexible and stimulating environment, surrounded by passionate talent. You'll also enjoy a wide range of benefits:
- On-site gym with a personal trainer
- Employer-provided lunch of your choice
- Comprehensive group insurance
- Group RRSP plan
- Care & Well-Being Activities
- Partial reimbursement for public transportation
- Employee Assistance Program
...and much more.
This position has been opened to address a genuine organizational need within the company.
