The Difference You Make:
The Middle Office Operations - IC5 is responsible for processing, monitoring, researching and analyzing transactions and resolving complex inquiries. They coordinate with multiple internal stakeholders and external clients to gather and disseminate data-related information about transactions. The incumbent conducts research to gather information on complex transactions and data-related, straightforward inquiries. Responsible for custodian bank reconciliations analysis (cash, asset and market value), break assignment and resolution of reconciliation breaks, daily portfolio valuation processes, account level pricing, net asset valuation calculations (NAV), monthly accounting close processes, cash projection reports, cash management support, monthly end-client statement workflow and validation and ad hoc reporting.

• Focuses on gaining experiences and developing Middle Office skills and expertise.
• Escalates the most complex transactions to senior team members.
• Provides guidance to less experienced team members.
• Collaborates with a group of internal and external stakeholders to deliver recommendations to complex inquiries.
• Regularly interacts with clients in providing consultation and resolving complex inquiries and transactions.
• Provides subject matter expertise and guidance to Middle Office staff as needed.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

• 5+ Years Account relationship management experience. - Required.
• Excellent organization, planning and time management skills and the ability to multitask.
• Excellent oral and written communication skills – the ability to convey a broad array of information succinctly and accurately.
• Excellent interpersonal and negotiation skills.
• Ability to interface with all levels of management.
• Flexibility and the ability to adapt to change in a dynamic environment.
• Excellent analytical skills and investment and business acumen.
• High level attention to detail.
• Contributes positively to the team even under pressure of when performing routine tasks.
• Experience in a data analysis or business operations role preferred but not required.
• Experience identifying financial documents (audits, YTD financials, credit agreements, etc.).
• Ability to work with internal and external customers.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:
Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.