Hybrid, Palo Alto OR San Francisco (Hybrid - 2 days/week in office)
Reports to: Director Data Science + Analytics

About the Role

We are looking for a highly analytical and highly collaborative Senior Data Analyst to own the data strategy for our commerce and fulfillment operations. In this role, you will navigate a dual-platform environment-analyzing prescription data on our custom internal system alongside supplement data from our Shopify storefront.

You will be the vital bridge between our data, operations, marketing, and product teams. If you are passionate about tracking complex customer journeys, optimizing e-commerce funnels, and driving revenue while strictly maintaining clinical integrity, this is the role for you.
What You'll Do

Commerce & Funnel Analytics

• Analyze Dual-Platform Funnels: Track and optimize the end-to-end patient purchasing journey across our internal Rx platform (Clinician Prescription 12 Patient Notification12 Add to Cart 12 Purchase) and our Shopify storefront (supplements purchase and 2Subscribe & Save2 metrics).
• Drive Renewals & Retention: Build reporting to track Rx medication refills and Shopify supplement subscriptions. Analyze the funnel for patients requiring clinical follow-up visits prior to Rx renewal to ensure a frictionless patient experience.
• Optimize Revenue & Margins: Analyze product margins across different business lines (Rx, supplements, and other potential products). Track Average Order Value (AOV) and identify data-driven opportunities for cross-selling and up-selling-ensuring all commerce recommendations strictly adhere to clinical protocols, patient safety standards, and care guidelines.

Cross-Functional Collaboration

• Partner with Data Science: Collaborate closely with our Data Scientists to help build and refine Lifetime Value (LTV) models across different patient cohorts and product lines.
• Support Lifecycle Marketing: Analyze the impact of patient notifications, marketing campaigns, and transactional communications on purchasing behavior and conversion rates.
• Enable Store Operations: Work with the fulfillment team to track nationwide pharmacy and store metrics. Create reporting around Turnaround Time (TAT), notification SLAs, and order defect / refund rates.
• Advise Business Operations (BizOps): Provide actionable insights to the BizOps team aimed at improving patient engagement, specifically focusing on strategies to increase initial fill rates and recurring refill rates.
• Inform Product Strategy: Identify drop-offs, bottlenecks, and gaps in the user journey. Collaborate with the Product team to recommend features and UX improvements that remove friction from the checkout and renewal processes.

What You Bring

• Experience: 4+ years of data analytics experience, ideally in an e-commerce, digital health, or D2C subscription environment.
• Technical Skills:
• Expert-level SQL.
• Proficiency with BI and data visualization tools (e.g., Tableau, Looker, Metabase).
• Experience joining data from disparate sources (e.g., Postgres/MySQL databases and third-party APIs like Shopify).
• Domain Knowledge: Strong understanding of e-commerce metrics (Conversion Rate, AOV, LTV, CAC, Churn, Subscribe & Save mechanics) and supply chain/fulfillment SLAs.
• Analytical Mindset: Ability to translate complex data into actionable business insights. You don19t just pull numbers; you tell the story behind them and recommend the next move.
• Communication: Exceptional stakeholder management skills, with a proven track record of effectively supporting diverse teams (Product, Marketing, Ops, BizOps) and presenting findings to non-technical leaders.

Bonus Points

• Previous experience with Shopify analytics and ecosystem.
• Familiarity with healthcare data, EMRs, or pharmacy fulfillment systems.
• Experience in A/B testing and experimentation design for product features.

Interview Process:

Recruiter Screen- 30 mins
Hiring Manager Screen- 45 mins
Technical Screen- 1hr
Panel Interviews- 2-3 hours + Lunch in Office in Palo Alto

At this time, Midi is unable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.

The Salary range base salary is 150-175K and will depend on experience.Midi pays a competitive base salary, plus equity and benefits.

While you19re waiting for us to review your portfolio, here19s some fun content to check out
https://www.youtube.com/watch?v=1px7i6MVjNg

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At this time, Midi is unable to provide visa sponsorship. All Candidates must be authorized to work in the United States without current or future sponsorship needs.

Please note that all official communication from Midi Health will come from an email address. We will never ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at [email protected].