The Cloud Operations Engineer is a key contributor to operations and support for internal and external software as a service systems in a customer facing role. You will work closely with the software development and other TechOps teams to operationalize new releases and continuously optimize and automate day to day cloud operations activities. As representative of the TechOps team you will work closely with the cloud operations peers, deployment and SaaS development teams across all levels to resolve complex customer challenges. You will be responsible to ensure SLA/OLA compliance across multiple customer accounts and responsive to tickets and planned maintenance activities.
Your role in our team- You will work as part of a global team across time zones ensure SaaS operations and high level of service for SaaS customers in the pharma and life sciences industry.
- You will answer customer tickets and requests to ensure high quality software as a service operations ensuring KPIs and OLA/SLA metrics are met.
- You will execute documented and qualified installations of customer and internal systems
- You will provide best practices knowledge and recommendations to customers
- You will enforce security principles and guidelines to provide safe and secure solutions.
- You will work with software development teams on DevOps and operations items related to release testing and operationalizing new versions.
- You will drive continuous service improvements and automation at scale
Your profile- You have a B.S. degree in Computer science, Information TEchnology, or equivalent.
- You have a minimun of 5 years of experince in similar role
- You have hands on experience with major platforms (AWS, GCP, Azure Cloud).
- Yuo have experience working with Jira and ServiceNow.
- You have expert understanding of containerization, AWS, AZURE and SaaS
- You have expertise in regulated environments i.e. GMP
- You have strong understanding of API and background in software integrations
- You have preferred knowledge and experience with MES and/or PAS-X
- You have the ability to coordinate global projects across various levels
- You are collaborative and inclusion driven team player
- You have experience working with global teams across various times zones
- You have experience with knowledge management
- You have understanding of software release processes and SaaS deployments
- You have expert IT knowledge required (Linux, TCP/IP, VPN, Routing, Firewall)
- You have strong communication skills.
Your benefits- Modern work environment with open culture towards improvements and new ideas
- Global operating company with a wide customer basis and a growing business
- International cooperation within group-expert network to implement corporate wide concept
- Working in a team who is focusing on meeting or exceeding customer requirements
- Attractive compensation package including health insurance and 401k
