Senior Cloud Security Engineer (Remote Canada)

Smile Digital Health

$130K — $145K *
US-AnywhereRemote in Toronto, ON
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6+ years in IT with expertise in infrastructure automation.
  • 3+ years of experience with containerization technologies like Kubernetes and Docker.
  • 3+ years working with major cloud platforms (AWS, Azure, OCI, GCP).
  • Professional Cloud Certifications are a plus.
  • Strong troubleshooting and support skills, especially in high-pressure scenarios.
  • Experience in creating end-to-end cloud solutions based on customer needs.

Responsibilities

  • Collaborate with teams to build secure, scalable cloud environments.
  • Provide Level 3 technical support to internal teams and clients.
  • Lead client education on cloud deployment best practices.
  • Act as a subject matter expert for product infrastructure.
  • Investigate and resolve customer integration issues during implementation.
  • Document and improve system troubleshooting and best practices.
  • Participate in on-call rotation for application and infrastructure support.

Benefits

  • Remote work flexibility.
  • Generous flexible time-off policy including PTO.
  • Comprehensive health and medical coverage.
  • Retirement plan options (RRSP/TFSA/401K).
  • Life and disability insurance.
  • Employee assistance program for personal support.
  • Opportunities for professional development through study programs.
Full Job Description
The Cloud Security Engineer is responsible for designing, automating and deploying production grade services on behalf of the customers to a variety of clouds such as AWS, Azure, OCI and GCP. This position works closely with the Cloud Architect and Development teams to ensure infrastructure fulfills the project's deliverables while keeping a high standard of quality and operational maturity.

Responsibilities:

  • Collaborate with Development and Architecture teams to build complex and highly available cloud environments for Internal and External infrastructure builds.
  • Provide Level 3 Technical support to Internal teams, Customers and Partners to support our core product.
  • Lead and educate clients on cloud deployment patterns.
  • Act as a SME for implementing and building infrastructure to support our core product.
  • Investigate and resolve any customer integration issues that arise during implementation.
  • Design procedure for system troubleshooting and maintenance.
  • Perform root cause analysis for any implementation errors and provide feedback to the Core dev team.
  • Document best practices and lessons learned.
  • Design, implement and maintain a secure and scalable infrastructure platform.
  • Provide ongoing maintenance and support of internal tools, improve system health and reliability.
  • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized
  • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
  • Participate in on-call rotation to provide application and infrastructure support, incident management and troubleshooting.


Requirements :

  • At least 6+ years of experience in Information technology, with infrastructure and platform services automation expertise.
  • 3+ years of experience with engineering and supporting containerization technology.
  • 3+ years of experience on AWS, Azure, OCI or GCP.
  • Professional Cloud Certifications are preferred.
  • Experience building end-to-end cloud solutions using low level architecture documents.
  • Demonstrated experience in translating customer requirements to net new infrastructure to address business needs.
  • Drive to innovate and use various technologies to solve complex business needs.
  • Expertise in troubleshooting support escalation, on-Call process optimization and documenting knowledge.
  • Solid networking fundamentals and proven experience with Security and Compliance (SOC2, HIPAA, ISO27001) best practices and how to implement controls that support high-velocity software delivery teams.
  • Proven experience with Kubernetes/Openshift and Docker.
  • Experience with Infrastructure as code tools such as Ansible, Terraform or CloudFormation.
  • Deep knowledge of cloud service providers and best practices around implementation and configuration, preferably managing customer environments.


$130,000 - $145,000 a year

Some of the benefits we offer:

* Remote Work Environment

* Flexible Time Away From Work Policy including PTO, Personal and Sick Days

* Competitive Salary and Health/Medical Benefits

* RRSP/TFSA/401K Employee Contribution

* Life and Disability

* Employee Assistance Program

* FHIR Study Program and Skillsoft Learning

* Super HAPI Fun Club

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