Pennsylvania Medicine

Senior Clinical Manager NP - Surgery

Pennsylvania Medicine$100K — $130K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in Nursing or related field required
  • Active Certified Nurse Practitioner (PA) required
  • Basic Cardiac Life Support certification required
  • 7+ years of clinical experience in healthcare
  • Prior leadership experience in clinical settings

Responsibilities

  • Foster team engagement and satisfaction through effective communication
  • Align individual and team performance with organizational service excellence
  • Oversee clinical operations including budgeting and compliance
  • Facilitate change management strategies within the practice
  • Manage clinical projects focusing on quality improvement and patient safety

Benefits

  • Opportunities for professional development and training
  • Collaborative and supportive work environment
  • Engagement in research initiatives and academic programs
  • Strong emphasis on employee satisfaction and team dynamics
  • Involvement in a diverse and multidisciplinary clinical setting
Full Job Description
Summary:
  • The Senior Clinical Manager is responsible for the consistent and comprehensive patient care delivery in the ambulatory practice setting. The Senior Clinical Manager is responsible for maintaining the highest level of patient/customer satisfaction, education, research initiatives and patient confidentiality. The Senior Clinical Manager demonstrates that employee and partner satisfaction is a precursor to patient satisfaction. The Senior Clinical Manager's role is to balance and achieve all three: Patient, Employee and Partner Satisfaction. The Senior Clinical Manager is responsible for continually assessing the clinical care team to ensure quality, compliance with governmental agencies and patient access. Typical scope for this role is:• 15+ = # of staff directly and indirectly managed• 20,000+ = # of budgeted annual visits
  • Complexity Factors (may involve a few of the following factors of practice complexity): multiple practice locations, high practice/facility square footage, service line oversight, coordination of inpatient services, coordination of care across several departments/entities, academic involvement (research initiatives, resident program), special clinical programs, multiple clinical specialties, complex regulatory requirements, management of external partnerships/collaborations.

Responsibilities:
  • Employee Satisfaction and Engagement: Communicates effectively with the team to build productive relationships to create and sustain a positive work environment. Fosters an environment where proactive communication and problem-solving are expected. Understands and values differences in others' race, gender, nationality, and age-modifies interactions as needed to accommodate diverse needs of patients and families
  • Individual and Team Performance: Manages team and individual performance in alignment with Penn Medicine's vision of service excellence Provides oversight to the team as it relates to the seamless delivery of great quality care and great service using effective processes and tools Leverages knowledge for competitive advantage and developing team members through the application of Penn Medicine research, continuous improvement, performance management, and competency development Responsible for staff development activities including but not limited to team professional development, recruitment, and retention
  • Oversees clinical operations in the practice/division/department: Collaborates on budgeting and billing practices (where applicable). Establishes/updates work processes and work practices Manages schedules, pay practices, time card review, and approval Maintains clinical practice and/or performs clinical duties to maintain workflows and adequate staffing levels Manages clinical projects, Contributes to strategic and operational planning. Maintains regulatory compliance (TJC, CMS, DOH, OSHA). Maintain a focus on Quality and Safety Priorities including but not limited to the application of a quality improvement framework (FOCUS PDSA), and highly reliable Organization principles. Supports excellence in patient care and service recovery initiatives
    manages appropriate safety event review and follow-up.
  • Change Management: Provides support to entity and practice leadership to proactively develop change management strategies for major organizational and practice activities and events Implements change management strategy within the practice in alignment with entity/Penn Medicine objectives Communication plans are effectively implemented Ensure appropriate follow-up of major clinical/practice issues Manage routine and crisis communications through the practice/community as they arise Understands system-wide policy changes and impact on employees. Uses proactive communication and feedback tools to manage implementation.

Credentials:
  • Basic Cardiac Life Support (Required)
  • Certified Nurse PractitionerPA (Required)

Education or Equivalent Experience:
  • Master of Arts or Science (Required)
  • Education Specialization: Nursing Equivalent Experience: • And 7+ years 7 years total clinical experience which includes Nurse Practitioner and prior leadership experience.

About Pennsylvania Medicine

The University of Pennsylvania is a private Ivy League research university in Philadelphia. It is the fourth-oldest institution of higher education in the United States and is ranked among the highest-regarded universities by numerous organizations and scholars. While the university dates its founding to 1740, it was created by Benjamin Franklin and leading Philadelphia citizens in 1749 . The University has four undergraduate schools as well as twelve graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor wrote the first draft of the United States Constitution, its medical school, the first in North America, and Wharton, the first collegiate business school. Penn's endowment is US$20.7 billion, putting it amongst the wealthiest academic institutions in the world, and its 2019 research budget was $1.02 billion. Penn was one of nine colonial colleges chartered before the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. The campus, in the University City neighborhood of Philadelphia, is centered around College Hall, and notable landmarks are Houston Hall, the first modern "student union", and Franklin Field, the first double-decker college football stadium. Penn also is the home of the Morris Arboretum, the official arboretum of the Commonwealth of Pennsylvania, which is located 15 miles northwest of the campus, in the Chestnut Hill section of Philadelphia. The university's athletics program, the Quakers, fields varsity teams in 33 sports as a member of the NCAA Division I Ivy League conference.
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