Bazaarvoice

Senior Client Success Manager

Bazaarvoice • $90K — $96K *
Austin, TX 78745In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and a minimum of 6 years in account management or client services targeting Fortune 1000 clients.
  • Experience in a SaaS or e-commerce platform is ideal.
  • Proven track record of enhancing account retention, health, and driving revenue.
  • Exceptional skills in building and managing relationships with executive champions.
  • Strong capability to manage multiple enterprise accounts and complex projects simultaneously.
  • Excellent verbal and written communication, with a collaborative mindset.
  • Marketing program management experience is preferred.

Responsibilities

  • Manage client lifecycle for a portfolio of enterprise accounts with a focus on retention and reducing churn.
  • Identify and influence client success metrics, ensuring stakeholders recognize the ROI of their investment in Bazaarvoice.
  • Lead high-stakes meetings and unify internal teams to deliver value to clients.
  • Guide clients on marketing best practices and strategies for optimizing consumer-generated content.
  • Proactively identify risks and opportunities to improve client programs, and collaborate with sales on upselling.
  • Provide exceptional support, using troubleshooting tools and sound judgment to exceed customer expectations.

Benefits

  • Hybrid work environment with flexibility.
  • Comprehensive benefits package including health and wellness options.
  • Opportunities for professional development and career growth.
  • Engagement in a client-centric work culture focusing on collaboration.
Full Job Description
What You'll Do:

  • Account Lifecycle Management: Manage the client lifecycle across a portfolio of named enterprise accounts, maintaining a strict priority on client retention and churn reduction.
  • Value Realization: Discover and influence the client's internal success metrics; ensure key stakeholders understand, achieve, and measure the ROI they receive from Bazaarvoice. Focus on quantifying and documenting measurable program and business outcomes to systematically prove ongoing value to client leadership.
  • Strategic Leadership: Lead with authority during high-stakes meetings (e.g., Executive Business Reviews) and coordinate internal cross-functional teams (Technical Account Managers, Engagement Managers) to ensure a unified, value-based approach.
  • Program Consultation: Act as the business success expert to guide, educate, and partner with clients on marketing best practices, program health strategies, and consumer-generated content optimization.
  • Risk & Opportunity Management: Proactively identify and mitigate program roadblocks before they impact the client, while collaborating with sales counterparts to identify and guide upsell opportunities based on client pain points.
  • Client Advocacy: Exemplify client-centricity by using troubleshooting tools, solid judgment, and exceptional support to consistently exceed customer expectations.


What You'll Bring:

  • Professional Background: Bachelor's degree and a minimum of 6 years of experience in account management or client services managing Fortune 1000 clients, ideally within a SaaS or e-commerce platform.
  • Commercial Acumen: Proven track record of driving account retention, health, and revenue growth.
  • Relationship Excellence: Outstanding relationship-building skills with demonstrated experience cultivating and managing productive executive champion relationships.
  • Execution & Accountability: Ability to compel both clients and internal stakeholders to act, holding them accountable to their commitments.
  • Workload Management: Demonstrated ability to efficiently manage multiple enterprise accounts and complex workstreams concurrently.
  • Communication & Collaboration: Exceptional oral and written communication skills with a strong team-player mindset.
  • Preferred Qualification: Marketing program management experience is highly preferred


$90,000 - $96,000 a year

At Bazaarvoice, we carefully consider multiple factors when determining compensation. Since we believe the transparency and integrity builds trust, we want to share that we expect the base salary for this position to be in the range listed above and is based on Bazaarvoice's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, and skill level. While this is a good faith estimate of the expected base pay range, Bazaarvoice reserves the right to pay outside this range if these assumptions and understandings are modified as we progress through the interview process. Your recruiter can share more about the salary range and total compensation package during the hiring process. If this compensation is somewhere close to your desired range, we encourage you to apply!

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About Bazaarvoice

Bazaarvoice is a software company that provides social commerce solutions to retailers and brands. The company was founded in 2005 and is headquartered in Austin, Texas. Bazaarvoice's products include ratings and reviews, social media integration, and user-generated content. The company has over 6,000 clients, including major brands such as Best Buy, Costco, and Dell. Bazaarvoice has been recognized for its commitment to corporate social responsibility and sustainability. The company has offices in North America, Europe, and Asia.
Learn more about Bazaarvoice
Size
1,000 employees
Industry
Information Technology
Founded
2005
* Ladders Estimates

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