Position:
Senior Client Services Manager

Location:
Hybrid (New York City + WFH)

Reports To:
Lisa Horstmann

Job Type:
Permanent

The Role:

The Senior Client Services Manager is a key strategic partner responsible for driving client retention, revenue growth, and overall satisfaction across high-priority accounts. Acting as the primary advocate for clients, this individual collaborates closely with Sales Directors, Trading, Analytics, and Strategy teams to deliver best-in-class digital advertising solutions. The role requires the ability to translate business objectives into actionable strategies that maximize performance, strengthen relationships, and contribute to the organization's commercial success.

What we are looking for:

We're seeking a seasoned professional with a strong track record of managing complex client relationships and delivering measurable business impact. The ideal candidate combines strategic acumen with hands-on execution skills, leveraging data and insights to drive decision-making. You excel at navigating cross-functional teams, anticipate client needs, and thrive in a fast-paced, results-oriented environment. A background in digital media, ad tech, or at an agency is highly valued, along with a passion for helping clients achieve their goals through innovative, data-driven solutions.

Key Responsibilities:

• Client Relationship & Strategic Account Management
  • Serve as the primary point of contact for key clients, ensuring timely and professional communication.
  • Build and maintain strong relationships with stakeholders, proactively addressing concerns and identifying growth opportunities.
  • Develop a deep understanding of clients' industries, target audiences, and marketing objectives to drive tailored solutions.
  • Lead quarterly business reviews (QBRs), strategy sessions, and educational workshops to foster long-term partnerships.
• Media Strategy & Campaign Execution

• Collaborate with clients to define measurable digital KPIs aligned with their overarching business goals.
• Work cross-functionally with internal teams to ensure campaign strategy, execution, and performance exceed expectations.
• Oversee the media planning and execution of programmatic and digital advertising campaigns, ensuring accuracy, timeliness, and budget adherence.
• Analyze performance metrics and provide actionable insights to optimize campaign outcomes.

• Revenue Growth & Upselling
  • Identify new revenue opportunities, including upselling additional services and expanding product adoption.
  • Partner with Sales Directors to develop customized proposals and presentations that demonstrate value.
  • Work closely with commercial teams to support contract renewals, pricing strategies, and budget planning.

• Cross-Functional Collaboration
  • Partner with internal stakeholders across Sales, Trading, Analytics, Product, and Marketing to ensure seamless service delivery.
  • Lead internal meetings, campaign kick-offs, and post-campaign analyses to drive continuous improvement.
  • Ensure internal teams are aligned with client expectations, priorities, and strategic goals.

• Industry Knowledge & Thought Leadership
  • Stay ahead of industry trends, including advancements in programmatic buying, adtech, and digital marketing.
  • Serve as a trusted advisor by proactively sharing insights on market dynamics, emerging technologies, and competitor activities.
  • Represent the company at industry events, conferences, and networking opportunities.

• People Leadership & Team Development
  • Mentor and coach junior team members, fostering a culture of collaboration, accountability, and continuous learning.
  • Provide guidance on best practices in client management, campaign execution, and data analysis.
  • Support the Director of Client Services in team planning, process improvements, and operational efficiency initiatives.

Experience and Skills Requirements

• 4-6 years of experience in client services, account management, or media planning within an adtech, programmatic, or digital marketing environment.
• Strong knowledge of DSPs, SSPs, audience targeting, and data-driven advertising strategies.
• Experience managing a portfolio of enterprise clients or a book of business valued at $X million (adjust based on company specifics).
• Ability to translate data into actionable insights and communicate performance results to both technical and non-technical stakeholders.
• Proven success in upselling and revenue growth, with experience presenting to senior-level executives.
• Strong organizational skills, with the ability to manage multiple accounts, projects, and deadlines simultaneously.
• Excellent communication and presentation skills, with a client-first mindset.
• Proficiency in Google Suite, Microsoft Office (Excel, PowerPoint), and project management tools (e.g., Asana, Monday.com, Jira).
• Experience leading and mentoring junior team members.
• A proactive, solution-oriented attitude with a passion for digital innovation.

What We Offer:

• A competitive compensation package with a strong commission structure.
• Flexible working options, including a hybrid model from our New York office.
• Comprehensive benefits, including 401(k) contributions and health insurance.
• Opportunities for growth in a fast-paced, global company recognized for its innovation in digital media
• 24 vacation days
• 2 days volunteering leave
• Team lunches in the office

Salary Expectations:

$120,000 base + commission