Overview
The Senior Client Relationship Executive's primary duty is making sales and/or obtaining orders or contracts for services (including renewal and expansion orders) through direct customer selling. The Field Account Executive drives retention, renewals, and expansion across an assigned mid-market portfolio and is responsible for closing renewal agreements and expansion sales within the assigned territory. The Senior Client Relationship Executive customarily and regularly spends the majority of working time away from the employer's place of business and the individual's home, conducting in-person customer meetings, presentations, negotiations, and other sales activities at customer locations. You will grow recurring revenue by shaping and closing upsell and cross-sell opportunities, leading structured QBRs with Customer Success, and maintaining disciplined renewal and expansion forecasting. This role suits a consultative seller who builds trusted relationships, aligns solutions to customer goals, and effectively engages internal specialists to advance opportunities.
Responsibilities
• Own renewal and retention outcomes by managing renewal plans, aligning with customer procurement timelines, and negotiating and closing renewal agreements.
• Identify and close expansion opportunities by shaping solutions and presenting add-on proposals during virtual and on-site meetings.
• Lead structured, onsite QBRs to reinforce value, strengthen alignment, and advance renewal and expansion sale opportunities.
• Manage renewal and expansion pipelines by proactively identifying upsell, cross-sell, and renewal opportunities, supported by disciplined forecasting, clear close plans, and accurate CRM updates.
• Build strong stakeholder relationships through frequent engagement and in-person sales interactions to clarify expectations and resolve issues.
• Orchestrate technical, product, and industry specialists to advance multi-solution sales opportunities and negotiations.
• Maintain a regular field presence by scheduling and conducting face-to-face meetings with customer stakeholders and decision makers.
• Direct internal specialists to support renewal success and advance multi-solution expansions while remaining accountable for sales strategy, negotiation, and closing.
Qualifications
• Bachelor's degree preferred, or equivalent experience.
• 2+ years of experience in B2B account management, renewals, customer success, or sales with recurring revenue responsibility.
• Demonstrated skill in consultative conversations, proposal development, and negotiation supporting renewals and expansions.
• Proficiency with CRM and forecasting routines to manage renewal/expansion pipelines accurately.
• Ability to customarily and regularly travel within the assigned territory for in person customer meetings and field-based selling.
• Valid driver's license and reliable transportation for daily field travel.
This posting reflects an existing vacancy that we are actively recruiting for.
Cette annonce correspond à un poste actuellement vacant pour lequel nous recrutons activement.
