Fiserv

Senior Client Program Manager

Fiserv$120K — $198K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in business, operations or a related field required.
  • 9+ years of experience in business and IT program and project management.
  • 5+ years of experience in the Financial Services Industry preferred.
  • Proven track record in effectively driving delivery.
  • Strong understanding of business financial practices and accounting.
  • Experience in data-driven management, metrics and reporting.

Responsibilities

  • Champion and execute client delivery and service processes to manage client initiatives.
  • Gather and promote voice of the customer feedback for enhanced client satisfaction.
  • Build strong client relationships and identify opportunities for their business needs.
  • Ensure alignment with organizational partners for cohesive success.
  • Provide strategic feedback to leadership for new offerings based on client insights.
  • Map out strategies for scaled product adoption among key customers.
  • Identify and implement improvements for project methodologies and service delivery.

Benefits

  • Eligibility for annual incentive opportunities, potentially including cash bonuses and equity awards.
Full Job Description
Job Title
Senior Client Program Manager

What does a successful Senior Client Program Manager do at Fiserv?

As a Senior Client Program Manager, you will ensure that Fiserv delivers on its commitments to our financial institution partners. You will also serve a meaningful role in driving client satisfaction in partnership with stakeholders across the organization.

What you will do:
  • Champion and execute client delivery and service processes to manage client initiatives
  • Champion voice of the customer feedback for end-to-end client satisfaction and engagement
  • Develop strong client relationships and identify opportunities to better support their business objectives
  • Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal and others to ensure aligned business success
  • Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs based on synthesizing intakes through the delivery and service process
  • Map out and execute strategies that will enable scaled adoption of products across key customers
  • Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training to mature capabilities in service and delivery


What you will need to have:
  • Bachelor's degree in business, operations or a related field required.
  • 9+ years of experience in business and IT program and project management
  • 5+ years of experience in the Financial Services Industry preferred
  • Shown success in effectively driving delivery
  • Working understanding of business financial practices and accounting
  • Strong experience in data-driven management, metrics and reporting


What would be great to have:
  • Extensive and solid ability to understand complex business and technical concepts and make balanced judgments when faced with trade-offs
  • Exceptional communication and presentation abilities to interact at all levels of the clients from C-level to technical and operation levels
  • Solid and bold thought leadership and the ability to influence others through collaborative efforts
  • An ability to assertively and quickly establish credibility and rapport with a broad set of constituencies


#LI-AM2

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Salary Range
$120,000.00 - $198,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

About Fiserv

CashEdge(R) provides infrastructure that global financial institutions rely on to extend their online channels and enhance customer profitability. CashEdge delivers secure Online Money Movement and Advanced Account Aggregation platforms that power specialized retail banking and advisor applications. These proven solutions enable CashEdge's clients to create compelling online offerings that attract customers, generate revenues, and reduce costs. CashEdge serves top-tier financial institutions around the world. Clients and partners include Vanguard, RBC Financial Group, CIBC, Yahoo! Finance, Digital Insight, First Data, TD Canada Trust, NYCE, Laurentian Bank, Financial Fusion and Corillian. CashEdge has offices in New York and Silicon Valley.

Fiserv Careers

Join the Fiserv team today and be part of a dynamic company known for innovation, leadership, and a commitment to the professional growth of its employees. At Fiserv, we offer more than just job opportunities; we provide a platform where skills are honed, leadership is cultivated, and career aspirations are achieved. Work You’ll Do At Fiserv, we are constantly on the lookout for talented individuals eager to thrive in a culture that fosters growth and diversity. Our team is composed of professionals who lead the way in financial services technology. By joining us, you will collaborate with some of the brightest minds in the industry, working together to solve complex challenges and deliver innovative solutions that impact millions of people every day. Explore Our Job Opportunities Whether you're seeking an entry-level position or a more senior role, Fiserv offers a range of career paths in areas such as software development, project management, financial analysis, and client services. Our hiring process is designed to identify and attract individuals who are not only technically proficient but who also embody our values of integrity and responsibility. Internship Programs Kickstart your career with a Fiserv internship. Our internships provide invaluable workplace experience and networking opportunities that often lead to full-time employment. As an intern, you’ll gain hands-on experience while working on meaningful projects that directly contribute to the company’s goals. Benefits and Culture Fiserv is committed to the well-being and continuous development of our employees. We offer competitive benefits including health, dental, and vision insurance, as well as opportunities for professional development through leadership training and diversity programs. Our culture is one of inclusion, where every team member is valued and has the opportunity to contribute to our success. Career Growth and Development We believe in nurturing the potential of our employees through career development initiatives and continuous learning opportunities. At Fiserv, you will find a supportive environment where you can grow your career through on-the-job experiences, mentoring, and formal training. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with Fiserv today and help shape the future of financial services. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Fiserv. Explore, innovate, and grow with Fiserv. Let your career journey begin here, where you can make a real difference in the world of finance.
Learn more about Fiserv
Size
44,000 employees
Market Cap
$63.4 billion
Industry
Net Income
$958 million
Founded
1984
5 Year Trend
+24.1%
Revenue
$14.8 billion
NASDAQ

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