DescriptionJoin our SMB Sales team and help us shape the future of partner-driven growth. As a Senior Channel Manager, you will play a critical role in a fast-paced, dynamic B2B environment. We are a dedicated sales channel serving small, medium, and mid-market customers (1-500 employees) across the country. You will scale and manage a high-performing ecosystem of partners who are transforming how Canadian businesses connect, collaborate, and thrive. This role is accountable for driving sales performance across the TELUS Business portfolio, developing executive-level partner relationships, and delivering an exceptional end-customer experience.
What you'll do- Drive Growth: Execute channel strategies that enable partners to scale, meet market objectives, and exceed sales targets
- Strategic Advisory: Build and nurture executive-level relationships, serving as the primary point of contact and trusted advisor for key partners
- Performance Management: Lead weekly huddles and quarterly business reviews (QBRs); diagnose funnel gaps and implement course-corrections to maximize productivity
- Partner Enablement: Coach partners to evolve from transactional selling to a consultative, customer-first approach
- Ecosystem Expansion: Identify market coverage gaps and lead the recruitment and onboarding of new strategic partners
- Cross-Functional Collaboration: work closely with Marketing, Product, and Sales Enablement to ensure partners have the latest tools, incentives, and go-to-market support
- Commercial Excellence: Manage financial performance and ROI on partner investments to ensure sustainable business growth
QualificationsWhat You Bring- Experience: 5+ years in sales or channel management, specifically within indirect sales models (Door-to-Door, National Retailers, Dealers, VARs)
- Industry Savvy: Deep understanding of the telecom or tech industry and the unique dynamics of the SMB/Mid-market segments
- Analytical Rigor: A data-driven mindset with the ability to translate complex metrics into actionable sales strategies
- Influence & Agility: Proven ability to drive alignment across cross-functional teams and thrive in ambiguous, fast-changing environments
- Communication: Exceptional presentation and negotiation skills, comfortable engaging at the executive level
- Education: Bachelor's degree in Business, Commerce, or a related field
- Partner Presence: Ability to occasionally travel locally with a valid driver's license and vehicle access
Great-to-haves- Experience with CRM platforms and partner performance management tools
- Knowledge of campaign design and go-to-market execution within indirect sales channels
- Understanding of indirect sales models, partner economics, and channel performance metrics
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.
Salary Range: $64,000-$114,000
Performance Bonus or Sales Incentive Plan: $25,000-$70,000
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more ...
Job Type: This is for a current vacancy
