Senior Business Systems Analyst

Vernon, British Columbia

Our Senior Business Systems Analysts are strategic thinkers and problem solvers who bridge the gap between business needs and technology solutions. With a deep understanding of systems, processes, and data, they play a critical role in designing, optimizing, and implementing solutions that drive efficiency and innovation. If you thrive on analyzing complex challenges, collaborating across teams, and delivering impactful results, this is the role for you!

We're looking for aSenior Business Systems Analystto join our head office located inVernon, British Columbia. Our head office houses Tolko's corporate services groups including Sales, Marketing & Logistics, Finance, Accounting & Credit, IT, Procurement, and Human Resources. This is an on-site position, and remote work is not currently available.

Our ideal candidate has the following qualifications:

• Experience:5+ years in customer service and systems analysis in an analyst role or equivalent.
• Technical Skills:Familiarity with ERP technologies (Microsoft Dynamics, JDE, SAP).
• Methodologies:Strong knowledge of ITIL procedures (Incident, Problem, Change Management).
• Business Acumen:Broad understanding of finance, work management, inventory, order-to-cash, and customer relationship processes.
• Analytical Skills:Ability to create process maps, use cases, system flow diagrams, and entity relationship diagrams.
• Soft Skills:Excellent communication, negotiation, and problem-solving abilities.

In this role, you will:

• Act as a liaison between the business and IT teams to define and document requirements.
• Analyze and optimize business processes, ensuring alignment with enterprise applications.
• Lead incident root cause analysis and support ITIL-based change management.
• Collaborate with stakeholders across Sales, Supply Chain, Finance, and other corporate functions.
• Mentor junior analysts and promote best practices in business analysis and process mapping.

So, what's in it for you?

• You'll take on anexciting new challengewithsupportive team members.
• You'll earn a competitive salary based on your skills and experience. The expected base salary range for this position is $80,250.00 - $107,000.00.
• You'll be eligible forexcellent benefits, so you don't have to choose between your bottom line and your wellbeing or your future.
• You may also be eligible forrelocation supportincluding community connections so you can live (and play) where you work.
• You'll be supported incontinued developmentthrough on-the-job and classroom training and reimbursement of tuition and membership fees.
• You'll be part of apositive, innovative, and inclusive work environment.

About the North Okanagan Valley
The North Okanagan Valley includes the communities of Vernon, Armstrong, Lavington, Lumby and Lake Country, British Columbia. Surrounded by lakes, these communities provide family-friendly living with lots of amenities, and beautiful weather. Visit one of our local wineries or fine dining restaurants, go boating, hiking, biking, skiing, catch a round of golf, or visit a local market to pick up fresh fruit and produce... whatever your pleasure, you'll find it here. Watch this videoto learn about the region and find out why life is better here.

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