Duke University

Senior Business Systems Analyst, Student Information Services

Duke University • $68K — $127K *
Durham, NC 27713In-Person
Education, Government & Non-Profit
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree required
  • 5+ years of functional software support experience
  • Significant experience with PeopleSoft Campus Solutions
  • Strong written and verbal communication skills
  • Proven ability to troubleshoot complex system issues

Responsibilities

  • Provide operational leadership for student information systems
  • Lead cross-functional initiatives with accountability for outcomes
  • Serve as embedded support for Financial Aid and Student Financials
  • Advise on optimal system usage and process improvements
  • Ensure configurations support reporting and analytics needs
  • Coordinate testing for system enhancements and integrations
  • Troubleshoot and resolve complex integration and configuration issues
  • Oversee integrations with internal and external systems
  • Translate business needs into system requirements
  • Develop and maintain operational documentation
  • Deliver user training across functional areas
  • Represent Duke at conferences and in professional forums

Benefits

  • Hybrid work eligibility
  • Comprehensive medical and dental care programs
  • Generous retirement benefits
  • Wide array of family-friendly and cultural programs
Full Job Description
Student Information Services and Systems (SISS) is seeking an experienced Senior Business Systems Analyst to serve as our Operations (Ops) Lead and a key strategic partner in supporting Duke's student information ecosystem. In this highly visible role, you'll combine deep technical expertise with operational leadership to ensure our student systems are reliable, scalable, and aligned with the evolving needs of the University.

You'll work primarily with PeopleSoft Campus Solutions (DukeHub) and play a lead role in shaping how student lifecycle processes are supported across schools and central offices. Your daily work will involve collaborating with functional partners across the university, coordinating operational activities such as testing and communications, and solving complex system and process challenges that directly impact students, staff, and faculty.

As part of SISS's embedded support model, you will serve as the dedicated technical and operations resource for key functional teams. This model is designed to deepen relationships, improve responsiveness, and ensure operational decisions are tightly aligned with academic and administrative priorities. You'll contribute to planning and prioritization efforts, gain early insight into upcoming changes, and help the Operations team proactively support new initiatives.

This role is ideal for someone who enjoys working across organizational boundaries, thrives in complex environments, and wants to make a tangible impact on how a leading research university delivers student services.

Minimum Requirements:
  • Bachelor's degree required
  • Five or more years of experience providing functional software support
  • Significant experience with PeopleSoft Campus Solutions
  • Strong written and verbal communication skills
  • Demonstrated ability to troubleshoot and resolve complex system and process issues


Preferred Qualifications:
  • Experience supporting student lifecycle processes in a higher education environment
  • Advanced knowledge of PeopleSoft Campus Solutions tools, including Equation Engine, Page and Field Configurator, Query, BI Publisher, 3C Communications, and Checklists
  • Proven experience leading cross-functional projects with broad institutional impact
  • Demonstrated success developing and delivering user training and documentation
  • Experience working with integrated systems such as Slate, Canvas, Perceptive Content, or identity management systems


Other Requirements:
  • Ability to work independently while managing multiple, concurrent initiatives
  • Capacity to interact professionally with a wide range of stakeholders, including senior leaders, end users, power users, and technical development teams


This position is hybrid eligible, with work performed on-site and remotely.

Be Bold.

As the Senior Business Systems Analyst and Operations Lead, you will:

  • Provide operational and strategic leadership for assigned student information systems and functional areas, serving as the functional lead for the SISS Operations Team and guiding vision, prioritization, and planning.
  • Lead cross-functional and cross-school initiatives, with full accountability for project planning, execution, testing coordination, stakeholder communication, and outcomes reporting.
  • Serve as the embedded support resource for Financial Aid and Student Financials, partnering closely with functional teams to align system operations with evolving business needs.
  • Advise schools and central offices on optimal system usage, process redesign, and workflow improvements to enhance efficiency, compliance, and service delivery.
  • Ensure system configurations and data structures support federal reporting, institutional analytics, strategic planning, and daily operational requirements.
  • Anticipate and coordinate testing activities for new system enhancements, integrations, and process changes, ensuring stability across dependent systems.
  • Provide advanced troubleshooting and issue resolution for complex configuration, processing, and integration challenges, including triaging and resolving help desk tickets.
  • Oversee interfaces and integrations with internal and external systems, ensuring functionality, reliability, and data integrity across platforms.
  • Translate business needs into clear system requirements, serving as the primary liaison between business stakeholders and technical development teams.
  • Develop and maintain documentation, including requirements, operational manuals, forms, training materials, and process guides.
  • Deliver user training and education across all supported functional areas and systems.
  • Maintain awareness of national trends and best practices, representing Duke University through conference presentations, advisory groups, and inter-institutional forums.


This role offers the opportunity to work with dedicated professionals across schools and central offices, contribute to high-impact initiatives, and influence how core student systems evolve to meet future needs. Duke values inclusion, collaboration, and continuous improvement-and provides an environment where your expertise is respected and your voice is heard.



Job Level: 15

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $68,970.00 to USD $127,008.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

About Duke University

Duke University is a private research university in Durham, North Carolina. Founded by Methodists and Quakers in the present-day town of Trinity in 1838, the school moved to Durham in 1892. Duke's campus spans over 8,600 acres on three contiguous campuses in Durham as well as a marine lab in Beaufort. Duke University is consistently ranked among the top 20 universities in the United States and is a member of the prestigious Ivy League. Duke is also known for its highly ranked medical, law, and business schools. Duke University has a diverse student body, with students from all 50 states and over 100 countries. Duke University was founded in 1838 and is located in Durham, North Carolina.
Learn more about Duke University
Size
40,000 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Duke University

More Education, Government & Non-Profit Jobs

Find similar Senior Business Systems Analyst, Student Information Services jobs:

NationwideDurham, NC