Job Description:The
Senior Business Systems Analyst partners with business and technology teams to design, implement, and optimize enterprise platforms such as
Salesforce, ServiceNow, and Digital Experience/Digital Asset Management (DXP/DAM) solutions. This role translates business needs into clear functional requirements, supports platform delivery and integration, and ensures technology solutions drive measurable business and user outcomes.
Key Accountabilities- Lead end-to-end requirements gathering across business, digital, and operational workflows
- Translate business needs into functional specifications for Salesforce, ServiceNow, and DXP/DAM platforms
- Facilitate stakeholder workshops, interviews, and design sessions to align on solution outcomes
- Partner with architects, developers, and integrators to support platform design and implementation
- Manage and trace requirements throughout the project lifecycle, ensuring scope and quality control
- Support vendor evaluation, RFP development, and SaaS solution selection
- Coordinate and support system, integration, and user acceptance testing
- Identify system or process gaps and recommend improvements that enhance efficiency and user experience
Key Skills & Experience- 7-10+ years of experience as a Business Systems Analyst in enterprise or digital environments
- Hands-on experience supporting Salesforce, ServiceNow, CRM, or DXP/DAM implementations
- Strong expertise in requirements analysis, process modeling, and solution design
- Experience working in SaaS and cloud-based platform ecosystems
- Solid understanding of system integrations, APIs, and relational databases
- Proven ability to collaborate with business leaders, technical teams, and external vendors
- Exceptional communication, facilitation, and stakeholder management skills
- Experience supporting digital transformation initiatives; non-profit experience is an asset
Compensation: The target hiring range for this position is $90,729.60 to $113,422.40 with a maximum of $136,094.40.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
