Role Overview

Astera Labs is seeking a hands-on Senior Business System Analyst to own and scale our CRM and business operations systems. This role is responsible for system administration, workflow automation, integrations, and continuous enhancements to support Sales, Operations, Finance, Product, and IT teams.

In addition to core Salesforce platform ownership, this role will help drive business process improvements and system enablement across broader operational workflows. The ideal candidate combines strong technical expertise with business process understanding and can translate requirements into scalable Salesforce and business operations solutions that improve efficiency, visibility, and execution across the organization.

A Day in the Life

In this role, you will work at the intersection of business process design and system execution, helping teams operate more efficiently through scalable tools, workflows, and data visibility. You will spend time partnering with stakeholders across Sales, Operations, Finance, Product, and IT to understand requirements, improve workflows, and ensure systems support the needs of a growing organization.

Your day may include gathering requirements for a new workflow, configuring Salesforce enhancements, troubleshooting system or integration issues, coordinating testing and release activities, or improving approval and reporting processes. You may also help connect Salesforce with other enterprise systems and support broader business operations initiatives that require stronger automation, better controls, and cleaner data.

This is a highly cross-functional role with strong ownership, where technical judgment, responsiveness, and process thinking are critical to scaling internal operations effectively.

Key Responsibilities

• Own end-to-end Salesforce platform management, including system configuration, user access, data integrity, performance monitoring, and ongoing enhancements
• Design, build, and optimize business workflows, including pipeline/opportunity and pricing approval processes, improving efficiency, scalability, and auditability
• Lead integrations between Salesforce and enterprise systems (e.g., Jira, Confluence, Outlook/email, customer ticketing platforms), ensuring secure, scalable, and maintainable architecture
• Manage access control, roles, profiles, and permission sets, enforcing governance, compliance, and least-privilege security principles
• Partner cross-functionally with Sales, Operations, Finance, Product, and IT teams to gather requirements, drive enhancements, and standardize processes across the organization
• Support operational workflows and process improvements across business systems, including areas such as planning, approvals, visibility, and execution tracking
• Troubleshoot system issues, workflow failures, and integration errors, and proactively identify opportunities for system optimization and automation
• Manage release processes, including testing, deployment, change management, and documentation of system configurations and business processes
• Support data governance initiatives, including data quality standards, validation rules, and regular audits to ensure accuracy and consistency
• Provide end-user support, training, and documentation to improve adoption and effective use of Salesforce and business systems across teams
• Maintain a prioritized Salesforce and business operations systems roadmap, balancing business needs, technical scalability, and resource constraints
• Collaborate with IT and security teams to ensure compliance with internal policies, audit requirements, and best practices for system integrations and access

Basic Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field
• 5+ years of Salesforce administration or platform management experience
• Strong knowledge of Salesforce configuration (objects, workflows, validation, approvals)
• Experience with system integrations (APIs, middleware, or external systems)
• Solid understanding of Salesforce security model (roles, profiles, permission sets)
• Experience building and optimizing approval workflows
• Strong communication skills and ability to work cross-functionally
• Ability to gather business requirements and translate them into scalable system and process solutions
• Experience supporting cross-functional business systems in a fast-paced environment

Preferred Qualifications

• Experience supporting CRM and business operations systems in a high-growth environment
• Experience with workflow automation, release management, and system change governance
• Familiarity with operational workflows across Sales, Operations, Finance, and Product teams
• Experience with Jira, Confluence, Outlook/email integrations, or customer support platforms
• Experience improving business process efficiency, controls, and reporting visibility
• Semiconductor, hardware, or enterprise technology industry experience is a plus

Why Join Us?

• Be part of a high-growth company scaling systems and operations for the AI infrastructure era
• Play a key role in improving the tools, workflows, and controls that enable cross-functional execution
• Work closely with stakeholders across Sales, Operations, Finance, Product, and IT