PSE's Engineering Operations team is looking for qualified candidates to fill an open Senior Business Support Analyst - Substation Engineering position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

The Senior Business Support Analyst is responsible for the analysis, maintenance, development, and support of the business needs and requirements for the Substation Engineering teams. This includes technical support (troubleshooting, maintenance, and enhancements) and consultation for a variety of processes, reports, technologies, and database systems used throughout the department. This role will support in the review and assessment of invoices for contracted engineering work.

The Senior Business Support Analyst will support departmental and corporate initiatives by coordinating project management activities (timelines, status tracking, stakeholder updates), gathering and presenting data for leadership reporting, and helping develop/document standardized processes. Additionally, this role will support Technical Communications efforts, including updating department websites, managing online forms, and maintaining project lists to ensure accurate, up-to-date information for internal and external stakeholders.

As a PSE employee you will uphold the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities, promote and support a culture of total safety, and demonstrate commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Additionally you will ensure duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Uses advanced analytics and/or statistical methods to study and analyze available data and determine trends, root causes, metrics, leading and lagging indicators.
  • Responsible for analyzing, trending, forecasting, and/or tracking department/program performance and data statistics.
  • Develops metrics and ongoing analysis for team support and improvement.
  • Assesses current practices and develops new modeling approaches, tools, and process improvement techniques.
• Leads and supports cross-functional projects to improve/enhance/implement system solutions to business processes.
• Builds strong relationships with internal and external stakeholders and constituents.
• Manages multiple assignments with timely completion and high quality, valuable results. Leads project teams on various related projects/initiatives, as well as business case documentation.
• Develops and applies process improvement methodologies to business processes and procedures.
• Responsible for application maintenance, upgrades, troubleshooting, and training for internal and external stakeholders when necessary. Responsible to coordinate system implementations and testing as required.
• Supports emergency response work as requested including immediate and extended restoration efforts driven by other system failures.
• Performs other duties as assigned.

Leadership Support
• Update and maintain Substation Engineering internal website
• Create and maintain Metrics, KPI, and dashboards (PowerBI/Fabric)
• Organization of team resources, such as Teams sites, SharePoint sites, or physical storage resource areas
• Backup/co-owner for department inboxes
• Maintain and administer project tracking tools (Primavera P6, MS Project, SAP, Power BI, Excel) used to manage project engineering information, ensuring data accuracy, consistency, and integration across systems. Develop and maintain dashboards and reports to support project visibility and decision-making for engineering and leadership teams

Engineering Teams Support
• Project tracking assistance.
• Maintain and administer project tracking tools used to manage engineering project data, ensuring data accuracy, consistency, and accessibility for stakeholders
• Ensure data consistency between scheduling tools (P6, MS Project), SAP, and Power BI reporting
• Serve as the primary administrator for project engineering tracking systems, including data validation, troubleshooting, and continuous improvement of tracking processes
• Partner with engineering and project management teams to ensure tracking tools accurately reflect project status, timelines, and key milestones; identify and implement process improvements as needed
• Analyze project engineering data to identify trends, risks, or bottlenecks and present findings to leadership

Minimum Qualifications

• Associate's degree in business, economics, finance, or related, and 5 years quantitative/qualitative analysis; or equivalent combination of education and/or work experience.
• Experience working with relational database sytems (querying, analysis, reporting).
• Solid written, interpersonal, and group communication skills.
• Experience using a variety of business applications and analysis tools such as Access, Visio, PowerPoint, Excel, statistical software, SAP Business Warehouse, SAP modules, and Cognos.
• Excellent problem solving skills.
• Project management skills.
• Ability to understand and explain technical concepts.
• Excellent writing, communication and customer service skills.
• Strong time management and organizational skills.
• Experience in providing guidance and direction to lower staff.
• Ability to take initiative and work both independently and as part of a team to accomplish objectives.

Desired Qualifications

• Bachelor's degree in related field.
• Experience leading projects or teams.
• 7 years utility-related experience.
• Related business-specific experience may include:
  • Advanced relational database experience (MS Access, SQL, Oracle).
  • Experience performing advanced statistical analyses (such as predictive analytics, regression forecasting, data visualization and/or survival analytics).
  • Experience in Adobe Acrobat Pro or Bluebeam
  • Experience in CAD systems, such as AutoCAD or Microstation
  • Programming language (Visual Basic, SQL, VB.NET, HTML).
  • Knowledge of rate-making process.
  • Familiarity with SAP, BI, PACE.
• Process documentation and improvement experience.
• Certified Business Analysis Professional (CBAP)

Additional Information

The pay range for this position is $82,000.00 - $136,300.00, and this position is eligible for annual goals based incentive bonuses.

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance. There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP). For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan. Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com).

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.