This role is pivotal in enhancing and delivering our comp rater strategy, as well as driving improvements in the bridge and bind experience across quoting platforms and sales interfaces to deliver uniform and consistent outcomes for quote and bind. The ideal candidate will be capable of influencing results through strategic initiatives and data-driven insights.

Key Responsibilities:

• Strategy Enhancement & Delivery: Lead the enhancement and delivery of the comp rater strategy, including working with manager on funding and prioritization needs, ensuring alignment with business goals.
• Expertise & Influence: Drive strategy for successful improvements in bridge and bind experience through knowledge of rater, APIs, quoting platforms, and competitor actions.
• Collaboration & Relationship Building: Develop positive and collaborative relationships with IT, Sales, Product, Underwriting, and Agency Partners.
• Support & Troubleshooting: Provide support to agent and sales customers, including troubleshooting calls and overall assistance.
• Rater Functionality Implementations: Support rater functionality implementations with high quality, minimizing disruption to agencies and members.
• Reporting & Monitoring: Ensure robust reporting and monitoring processes to quickly assess outcomes and deliver on rater results.
• Data-Driven Insights: Utilize proactive and actionable data-driven insights to optimize performance.
• Training & Support Materials: Ensure training and support materials to meet the needs of stakeholders.
• Vendor Relationships: Manage vendor relationships at an individual project level, including holding vendor partner sessions when needed.
• Second Quote Strategy: Ensure the strategic progression of the second quote process, including necessary reporting, monitoring, and enhancements.
• Technology & Agile Partnership: Collaborate with Technology and Agile teams to reduce defects, build knowledge, and ensure technical solutions meet business needs.

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Job Description Summary
We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, strong business savvy and contributing to a stellar team dynamic. If you thrive in a busy, engaging work environment, we want to know more about you!

As a Specialist, you'll act independently or as a member of a team responsible for devising and modifying procedures to tackle simple to moderately complex business problems. You will participate in ongoing process modeling, analysis and design efforts and provide basic business performance management, organizational design and business risk management capabilities to formulate pragmatic and measurable business transformation plans.

Job Description

Key Responsibilities:

• Partners with management and peers to transform businesses through the strategic application of people, processes and technology. Participates in the planning process by identifying complexities, dependencies and redundancies.
• Participates in business process analysis/design, needs assessments and cost/benefit analysis to align solutions with business strategies and directions. Participates in creating business-specific technology plans. Consults with functional groups within Nationwide Technology and internal business clients to develop short- and long-term business transformation plans.
• Develops and implements business processes and procedures. Responsible for communicating to customers, management and external sources.
• Identifies the critical elements of a business process that need to be monitored. Reports performance in a cohesive manner.
• Participates, as a team member, in analysis and design of organizational structures, roles, responsibilities, governance, staffing and sourcing to support business goals, strategies and process architecture. Provides significant contribution in executing department-level change.
• Trains customers on business, technological, societal and environmental trends to support strategies for improving business performance.
• Facilitates evaluation and research of new and existing products, procedures and/or workflow needs associated with business systems for the company. Evaluates new technological developments and evolving business requirements and recommends appropriate systems alternatives and/or enhancements.
• Assists in the development and implementation of compelling business cases to accomplish business objectives. Assists with the identification, assessment and mitigation of business risks associated with the current operating model and/or desired target state operating models.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director; this is an individual contributor role.

Typical Skills and Experiences:

Education: Undergraduate studies in business, insurance, mathematics, computer science or related field preferred.

Experience: Five plus years of progressively more responsible experience in business consulting and business process analysis and design, performance improvement, problem solving, planning, coordinating and organizing. Project management experience is preferred. Experience with process re-design methods and tools.

Knowledge, Abilities and Skills: Proven knowledge of standards, methodologies and frameworks, business process management and technology. Sound knowledge of a variety of tools, concepts and techniques. Understanding of new technologies and developments in the technology industry and their application. Detailed knowledge of systems development life cycle. Knowledge of project management concepts and techniques are required. Knowledge of facilitation, performance management, organizational design and organization change management. Ability to lead large or sophisticated projects. Effective communication skills and ability to deal with ambiguity.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not eligible)

Working Conditions: Normal office environment. Extended work hours may be required based on workload. May require occasional travel.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties

We currently anticipate accepting applications until 08/04/2026. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

This position could be filled within any of the lower 48 U.S. states.

The national salary range for Specialist, Business Consulting : $79,500.00-$148,500.00

The expected starting salary range for Specialist, Business Consulting : $79,500.00 - $119,500.00