OverviewAs a Senior Business Program Manager on the Operations Service Center (OSC) team, you'll help shape the future of Microsoft's global investment operations support. This team is a center of excellence for process innovation and automation with AI to create leverage for MCAPS, accelerate execution, and enable the field to spend more time serving customers.
The GSOC (Global Sales Operations Center) team serves as the operational backbone for ECIF investment execution, providing governance, seller support, spend management, and business insights that enable effective execution while ensuring a seamless experience for sellers and regional stakeholders.
The team is on a multi-year journey to transform how Microsoft delivers against ECIF investment execution - moving from manual, regionally fragmented processes to a unified, AI-augmented global operating model. We are hiring a Senior Business Program Manager to serve as the Americas lead, in a mission-critical role accountable for:
- Providing dedicated Americas time zone coverage to reduce bottlenecks and strengthen operational resilience.
- Designing the Americas proof-of-execution (POE) operating model with region-specific validation workflows for local compliance and multi-market complexity.
- Overseeing and scaling the global Program Management Office (PMO) for ECIF programs.
- Driving performance across regional KPIs to sustain investment execution.
The successful candidate is a proven program leader with a background in financial operations and controls, comfortable operating in a high-pace, compliance-relevant environment, with proven organizational planning and communication skills, experience using data and analytics to drive decisions, and a deep customer obsession.
Responsibilities1. Americas Regional Coverage & Resilience
- Provide dedicated Americas time zone coverage for investment execution, closing the current coverage gap and enabling true follow-the-sun global delivery.
- Establish distributed program delivery across the region, eliminating single-time-zone bottlenecks and improving responsiveness for Americas stakeholders.
- Define backup coverage, knowledge management, and continuity plans that remove single points of failure in the regional operating model.
2. Americas POE Operating Model
- Architect the Americas POE operating model - region-specific validation workflows and escalation paths that operationalize the global POE framework while accounting for Americas invoicing complexity, local compliance requirements, and multi-market variability.
- Partner with the global Continuous Improvement and POE lead to keep regional execution aligned to the single global standard, adapting only where regional reality requires it.
- Implement the global control model locally and manage vendor support in the region, ensuring consistent quality and performance.
3. Global PMO Desk - Governance & Delivery
- Own and scale the global PMO desk, running governance and operational oversight for business solution investment programs across pre- and post-sales motions.
- Strengthen stakeholder engagement and delivery effectiveness through clear program rhythms, status reporting, and escalation handling.
- Drive continuous process improvements through analysis and identification of opportunities, applying both a regional and global lens.
4. Performance, Risk & Compliance
- Ensure Americas execution adheres to the redesigned control framework and produces audit-ready evidence.
- Mitigate risks associated with manual processes and compressed execution timelines in the regional operating model.
- Track KPIs such as validation accuracy, turnaround time, throughput, and stakeholder satisfaction for the Americas region.
- Surface regional insights and risks into the global program leadership rhythm to inform roadmap and prioritization decisions.
QualificationsRequired Qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Preferred Qualifications
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
- OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
- Applying Critical Judgement - Applying critical judgment and analytical skills to assess risks, scrutinize details, and solve complex problems. Contributing to well-informed and strategic decision-making that supports organizational objectives and mitigates potential risks.
- Communicating and Influencing with Agility - Communicating to present ideas and influence stakeholders, while displaying agility in adapting to various audiences and rapidly changing environments.
- Cultivating Collaborative Leadership - Steering program initiatives and fostering a collaborative environment by managing cross-functional teams, creatively resolving issues, and driving change. This includes developing business relationships and promoting adaptive leadership to navigate complex organizational dynamics.
- Demonstrating Business Impact through Strategic Engagement - Leveraging persuasive storytelling and comprehensive customer research to identify new opportunities and articulate the unique value proposition.
- Driving Business Performance and Strategy - Utilizing business intelligence and a strategic big-picture view to analyze business operations and financial health. This involves applying deep business acumen and Microsoft product knowledge to interpret key performance indicators and drive informed decision-making that aligns with overarching business objectives.
- Enhancing Process Quality and Efficiency - Driving operational excellence by designing and implementing robust processes, ensuring quality assurance, and fostering a culture of continuous improvement. Strategically developing content that aligns with these initiatives to support organizational goals and optimize performance.
- Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design complex security-, privacy-, and other regulatorily-compliant programs from initiation to delivery, with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600.00 - $188,400.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000.00 - $206,400.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
