We are seeking a highly strategic, execution-oriented, and cross-functional leader to join our team as a Senior Business Operations & Strategy Manager. In this role, you will act as the strategic "right arm" to department leadership, driving high-impact cross-functional initiatives, optimizing internal processes, and removing operational friction across the organization.

The successful candidate will focus on broadening our operational capabilities-specifically bridging critical gaps between Commercial, Product, and Legal teams-while taking on increasing strategic ownership to support the long-term growth and scale of the department.

About the Senior Business Operations & Strategy Manger role:

Core Cross-Functional Domains:

The scope of this role sits at the intersection of several critical business functions. The cross-functional domains have been aligned with our core strategic priorities:

Partner closely with Product Owners and Workstream owners on AOP execution and track the User Acquisition <> Monetization Flywheel to maximize value per user.

Deal Desk & Commercial Systems

Architect Deal Desk systems, transitioning from manual trackers to Salesforce/Tableau to streamline client acquisition, financial modeling, and commercial governance.

Finance, FP&A & Accounting

Manage investment pools, evaluate ROI, perform Rev/HC vs. Account Segmentation efficiency audits, and take immediate ownership of forecast variance investigations.

Legal Ops & Shared Services

Build clear operational frameworks with Legal, BI, and Finance shared services to eliminate operational bottlenecks and accelerate speed-to-market.

C-Suite & Global Strategy

Translate holistic unit economics and business performance data into high-fidelity narratives for Senior Leadership, gaining consensus on global frameworks and KPIs.

Key Responsibilities:

• Strategic Execution & Process Leadership: Manage and execute high-visibility, cross-functional projects while tracking metrics and workflows to support long-term departmental growth.
• Process Engineering: Map, build, and optimize scalable internal processes linking Business, Corporate Systems, Product, and Finance architectures.
• Data-Driven Insights: Collaborate with Business Intelligence to track, analyze, and report key performance indicators (KPIs) that inform organizational growth and efficiency.
• Cross-Functional Bridge: Act as the central connective tissue between Product Owners, Workstream owners, and Legal Operations to clear friction and accelerate execution timelines.

About YOU as the Senior Business Operations & Strategy Manager:

• 8+ years of experience in Business Operations, Strategy & Operations, Management Consulting, Corporate Development, or a highly cross-functional leadership role within a scaling technology environment.
• Proven ability to concurrently manage multiple complex projects, prioritize time and resources effectively, and drive tight alignment with cross-functional stakeholders to consistently hit critical milestones.
• Demonstrated experience building, implementing, and managing operational workflows across Corporate Systems and CRM/BI infrastructure (Salesforce and Tableau highly preferred).
• Deal Desk & Commercial Governance Mastery: Proven track record managing complex contract frameworks, pricing matrices, fiscal approval cycles, and revenue tech stack transitions.
• Exceptional ability to collaborate with and understand the distinct languages of technical, financial, and legal fields (Product, BI, FP&A, Accounting, and Legal).
• Masterful communication skills with a proven capacity to influence without authority and guide highly complex stakeholders toward alignment.

Preferred Qualifications (The Plus Factors)

• Annual Operating Plan (AOP) Ownership: Experience leading or playing a foundational role in orchestrating a company's Annual Operating Plan process across product and commercial divisions.
• Target Setting & Revenue Modeling: Experience establishing annual or quarterly revenue targets, sales targets, modeling pipeline predictability, and analyzing holistic unit economics.
• Compensation Architecture: Practical experience designing, modeling, and executing strategic variable compensation and performance-driven incentive structures.
• Sales Operations Mastery: Experience managing Sales Operations frameworks, CRM metrics, and go-to-market pipelines.

C-Suite Exposure:High comfort level working directly with executive leadership teams (CEO, CRO, CFO, etc.) to present strategic plans, deliver performance reports, and secure corporate buy-in.