DescriptionThis position will work onsite in our Austin office.
Human-in-the-Loop:
At LegalZoom, we operate with a human-in-the-loop model, where AI enhances-rather than replaces-human judgment. We believe the strongest outcomes for our customers come from thoughtfully integrating human expertise with AI capabilities to improve accuracy, safety, and decision-making.
Position Summary:The Senior Business Manager is a NEW dual-mandate role for LegalZoom's expanding small-business services. Half the job is design: helping expand the Business Manager program. The other half is proof: running the expanded pilot yourself as the consultative relationship owner and trusted advisor for a live book of clients. As the pilot proves out, this role is positioned to grow into leading and managing the team that scales it.
Expertise in or general knowledge of:
- Business formations; LLC, C-Corp, S-Corp, Non-Profits
- Multi-state setup and expansion
- Government Compliance
- Workforce management
- Contracts
- Tax filings
- Bookkeeping
- Obtaining and maintaining business licenses and permits
Desired specific industry experience
- Professional services
- Real estate (agents and landlords)
- Retail
- Transportation
- Non-profit
An ideal candidate has this experience from either side of the desk: someone from an accounting or attorney firm who supported small-business clients directly, or someone who worked inside an SMB's back office managing operations across areas like the above.
What you'll do:- Run the pilot hands-on: own a book of small-business relationships end-to-end - acquisition, needs assessment, solution design, and retention - measured by how well you deliver on the jobs above, not just by what you sell.
- Turn pilot learnings into the playbook, then help build and lead the team that scales the program beyond you.
- Own a book of small-business relationships end-to-end: acquisition, needs assessment, solution design, and retention.
- Run consultative discovery with owners; translate their situation into the right mix of formation, multi-state, compliance, workforce, contracts, and financial services.
- Hit revenue, attach-rate, and retention targets while sustaining a trusted-advisor relationship (not transactional churn).
- Be the single point of contact clients trust year-round; check in proactively at key business moments (hiring, expansion into new states, renewals, filings).
- Partner with product, service delivery, and specialists on complex needs.
- Help shape the expanded Business Manager service model as an early, senior member of the Austin team.
Requirements:- 5+ years in a consultative, relationship-owning role serving small-business owners.
- Demonstrated ownership of a book of business with revenue and retention accountability.
- Fluency in how small businesses actually run: entities, multi-state obligations, hiring/workforce, contracts, cash flow, compliance.
- Track record of consultative selling with cross-sell/attach across multiple services (bundles, not single transactions).
- Strong trust-building and communication with owner-operators.
- Austin-based or clearly committed to the Austin market.
Nice to have:- Experience at a small-business services competitor or adjacent platform
- Small-business / relationship-manager background
- Credentials signaling expertise
- Track record helping SMBs get off the ground and scale (startup-to-growth-stage experience)
Join us in making a difference as we build our future and help ensure access to professional legal advice to all!
