Thermo Fisher Scientific

Senior Business Manager (Account Manager)

Thermo Fisher Scientific • $100K — $130K *
High Point, NC 27265In-Person
Pharmaceuticals & Biotech
5 - 7 years of experience
Reposted 1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Finance, Management, Supply Chain, Life Sciences, or related field required; PMP certification is a plus.
  • 5-8 years of experience in the pharmaceutical/biotech industry or regulated manufacturing, preferably in a CDMO environment.
  • Proven track record in managing commercial contracts and price strategies.
  • Experience in sales operations planning (S&OP) and demand forecasting.
  • Demonstrated success in managing complex client relationships and collaborating with internal stakeholders.

Responsibilities

  • Lead and grow strategic partnerships with pharmaceutical clients.
  • Oversee demand planning, forecasting, contract negotiations, and financial performance.
  • Shape business strategy while advancing innovative pharmaceutical solutions.
  • Act as internal advocate for clients and manage customer meetings and site evaluations.
  • Collaborate with the sales team to identify opportunities for product and service expansion.
  • Ensure compliance with contractual requirements in operational processes.
  • Support pricing strategies and oversee the quotations process.

Benefits

  • Competitive remuneration and annual incentive bonus.
  • Comprehensive healthcare benefits.
  • Variety of employee benefits to support work-life balance.
Full Job Description
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Title: Sr Business Manager (Account Manager)

Division/Site Specific Information

You'll be based in our High Point, North Carolina location, where you'll have the opportunity to work in a dynamic environment that fosters innovation and collaboration. You will support our Drug Production Division at Thermo Fisher Scientific and play an important role in our company's success.

Discover Impactful Work:

Join our team as a Senior Business Manager and contribute to global healthcare advancement. You'll develop and manage strategic relationships with commercial clients in our pharmaceutical services and manufacturing operations. Working at the intersection of business and science, you'll serve as the primary liaison between clients and internal teams to support growth while ensuring exceptional service delivery.

This role offers the opportunity to work with advanced pharmaceutical technologies and processes while developing and executing strategies that directly impact business growth and client satisfaction. You'll collaborate across functions to enhance operational excellence, resolve complex challenges, and ensure we consistently meet our clients' expectations.

A Day in the Life:
  • Your role will involve leading client partnerships, manage complex portfolios, and identifying expansion opportunities.
  • You'll oversee critical business processes including demand planning, forecasting, contract negotiations, and financial performance.
  • As a key member of our commercial team, you'll help shape business strategy while advancing our mission of making healthcare more accessible through innovative pharmaceutical solutions.


Client Experience and Relationship Management:
  • Acts as the internal client advocate and leader of assigned business at the site while leading regular and ad hoc customer meetings, site visits, and Business Review meetings with assigned accounts.
  • Ensures that service levels are being met, and that required planning and technical information is being exchanged between the site functional departments and customers.
  • Leads resolution of significant issues with the client through coordination and teamwork of internal resources to identify and carry out a corrective action plan, while protecting the Softgels Business interests and image.
  • Ensures client and Thermo Fisher Scientific are operating in compliance with the contractual requirements (accruals, bill backs, service charges, volume tier metrics, etc.)
  • Participates in projects including representing Business Management as a member of process improvement and capital project teams.


New Business Development:
  • You will partner with the sales team to identify product and service expansion opportunities, using relationships with existing customers.
  • Completes commercial assessments and analyzes data using Excel for services outside the Master Services Agreement.
  • Seeks to understand changes, risks, and opportunities to demand forecasts by exploring the marketplace and gathering business intelligence to build demand models.


Financial and Forecast Management:
  • Verifies congruency vs contractual commitments in forecasts and ensures client's forecasts are accurately represented in the S&OP.
  • Assists in development of annual commercial revenue budget as well as annual operating plan.

Quotations and Supply Agreements
  • Understand and supports both the Site and Sales team in the quotations process while representing the site interests in technology transfer and manufacturing supply agreement negotiations.
  • Identifies and renegotiates unfavorable business terms and ensures new business arrangements are amended to existing MSA's
  • Use quotation tools to build extended service proposals for stability, regulatory, and ad hoc technical services, etc.
  • Understands and implements the key requirements identified in the client contracts including pricing, payment terms, term of contract, yield reconciliation, etc.
Keys to Success:
Education
  • Bachelor's degree required. Degree in Business, Finance, Management, Supply Chain, Life Sciences or other related discipline preferred.
  • Project Management Professional (PMP) certification beneficial.
Experience
  • 5-8 years of experience in pharmaceutical/biotech industry or regulated manufacturing environment, preferably in CDMO environment.
  • Experience managing commercial contracts and pricing strategies.
  • Experience with sales operations planning (S&OP) and demand forecasting.
  • Experience in managing complex client relationships and internal stakeholders.
Knowledge, Skills, Abilities
  • Demonstrated success in business management, client relationship management, or similar commercial roles
  • Strong understanding of GMP regulations and pharmaceutical manufacturing processes
  • Advanced financial acumen with experience in budgeting, forecasting, and business analytics.
  • Strong negotiation and contract management skills
  • Clear communication and presentation abilities.
  • Proficiency with business systems and Microsoft Office suite
  • Strong problem-solving skills with ability to manage multiple priorities
  • Ability to collaborate effectively in a matrix environment
  • Travel up to 25% as needed
  • Demonstrated ability to generate business growth and identify new opportunities.
  • Ability to influence others to reach agreements and embrace a course of action Identify market opportunities for new and existing clients, act accordingly and dare to try new things.


Benefits

We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, and a range of employee benefits!

About Thermo Fisher Scientific

Thermo Fisher Scientific Careers

Join the vibrant team at Thermo Fisher Scientific, a global leader in serving science and making the world healthier, cleaner, and safer. With a workforce of over 75,000 professionals, Thermo Fisher Scientific offers unparalleled job opportunities and a culture of innovation that propels your career to new heights. Work You’ll Do At Thermo Fisher Scientific, you will be part of a team that is dedicated to enabling our customers to make the world healthier. Whether you are involved in the development of life-saving drugs or innovative environmental solutions, your work will have a profound impact on society. Our commitment to leadership in the industry is unwavering. With Thermo Fisher Scientific, you will lead projects that set standards in scientific inquiry and market leadership. You will work at the intersection of science, technology, and industry expertise, driving digital innovation in every aspect of our business. Join our diverse team of professionals and engage in roles that span across various functions and disciplines. From research and development to marketing and sales, the breadth of job opportunities available means that you can find the perfect match for your skills and passions. Innovative Work As part of our team, you will have access to cutting-edge tools and technologies that foster creativity and innovation. Thermo Fisher Scientific is home to a dynamic range of career paths, all designed to challenge you and help you grow as a professional. Our employment philosophy emphasizes diversity and inclusivity, ensuring that all team members have the opportunity to thrive. We believe in nurturing talent through robust training programs, leadership development, and opportunities for career advancement. Be Part of a Great Team Working at Thermo Fisher Scientific means being part of a global network of enthusiastic, talented, and ambitious individuals. Our culture is built on collaboration, where each member’s unique skills and perspectives are valued. You will enjoy benefits that support both your professional growth and personal well-being. Future-Proof Your Career Embark on a journey of growth and continuous learning with Thermo Fisher Scientific. We offer a variety of training and development programs that cater to your interests and career goals. From internships for budding scientists to leadership training for aspiring executives, our programs are designed to equip you with the skills needed for a successful and fulfilling career. Explore Discover how our commitment to innovation leads to advancements in health and science: [Read More] Learn about our leadership in environmental sustainability and how you can contribute: [Read More] The Thermo Fisher Scientific Difference Our global presence and commitment to innovation mean that your work extends beyond borders and makes a tangible impact worldwide. The collaboration between our teams drives our leadership in the scientific community and contributes to a culture that embraces diversity and fosters professional growth. Stay Connected Join Our Team Search open positions that match your skills and interest. We are always on the lookout for passionate, curious, and driven team players. Explore our job opportunities and find out how you can contribute to our meaningful work. SEARCH THERMO FISHER SCIENTIFIC JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Thermo Fisher Scientific.
Learn more about Thermo Fisher Scientific
Size
130,000 employees
Market Cap
$213.3 billion
Industry
Pharmaceuticals & Biotech
Net Income
$6.3 billion
Founded
1956
5 Year Trend
+16.5%
Revenue
$32.2 billion
NASDAQ
TMO
* Ladders Estimates

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