The primary responsibilities of the Senior Business Intelligence Analyst include supporting revenue growth by analyzing sales pipeline results, conversion trends, and territory performance to identify opportunities. This role partners closely with Sales and Commercial Operations to deliver actionable KPIs and insights, producing accurate and timely standardized and ad-hoc reporting related to order conversion and volume, territory strength, opportunities, and understanding around ordering centers and providers.

This role requires detail-oriented work, knowledge of root cause analysis, in-depth use of reporting software, and the ability to interpret reporting results to multiple audiences. Candidates must thrive in a fast-paced environment with the ability to operate independently and take initiative. This is a full-time position, Monday through Friday. Candidates within commuting distance of the Brisbane, California office will need to come to the office on a regular basis; remote candidates will work and collaborate from home.

Responsibilities:

• Perform root cause analysis to identify trends related to order volume, test conversion rates, account health and reimbursement opportunity. Develop a data-driven plan to partner with management in executing improvement and growth strategies.
• Produce monthly KPIs and required month end reporting and identify causes for changes.
• Proactively identify new order and growth opportunities and identify bottlenecks.
• Accurately produce and analyze ad-hoc data requests to stakeholders and management within the commercial team.
• Assist management and team with tracking action plans to ensure timely completion of projects and issue resolution.
• Creatively utilize dashboards via established platforms (Tableau/SQL/PowerBI) and advanced excel to visually represent data and statistically determine order and reimbursement expectations and effectively communicate improvement suggestions to stakeholders.
• Develop dashboards and standardized reporting utilizing data tools (Tableau/SQL/PowerBI) which could include, but not limited to: Score cards, staff performance, A/R research, ad-hoc worklist dashboards, and system maintenance.
• Map current workflows and design future state ensuring to develop clear and concise documentation and user training guides.
• Perform quality audits and assist stakeholders with user acceptance testing (UAT).
• Identify gaps and areas of improvement in analytics capabilities and work to implement enhancements that improve company performance.

Qualifications:

• Education: Bachelor's degree in quantitative field required.
• Experience: 3+ years of experience in Healthcare, technology, or process improvement required.
• Advanced knowledge of Microsoft Excel and experience with data tools (SQL, Tableau, Power BI, Looker)
• Ability to prioritize and manage multiple concurrent tasks.
• A collaborative and proactive problem-solver with exceptional communication and interpersonal skills with excellent time management.

Additional Details:

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

This is the anticipated base salary range for candidates who will work in Brisbane, California. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

San Francisco Bay Area Roles

$94,000-$117,500 USD

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$84,000-$105,000 USD